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Furniture.com Terms of Use

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FURNITURE.COM TERMS OF USE

Last Updated: September 5, 2024

PLEASE READ THESE TERMS OF USE (“TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE, MOBILE SITE, PLATFORM OR MOBILE APPLICATION OF FURNITURE.COM AMERICA LLC OR ITS AFFILIATES (COLLECTIVELY, "FURNITURE.COM," "WE," "US," OR "OUR") ON WHICH THESE TERMS OF USE ARE POSTED, INCLUDING FURNITURE.COMAND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY INCLUDED ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). BY ACCESSING OR USING THE SITE OR OTHERWISE ACCEPTING THESE TERMS OF USE, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE SITE. FOR CLARITY, THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH FURNITURE.COM OR A SELLER (AS SUCH TERM IS DEFINED HEREIN) FOR PRODUCTS OR SERVICES.

PLEASE NOTE: THESE TERMS OF USE CONTAIN A MUTUAL DISPUTE RESOLUTION/ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECTS YOUR RIGHTS. THESE PROVISIONS AFFECT HOW DISPUTES ARE RESOLVED. YOU AGREE TO BE BOUND BY THESE PROVISIONS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THESE PROVISIONS CAREFULLY.

PLEASE NOTE: If any part of any of these Terms of Use is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as specifically provided herein.

1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.

2. Third-Party Content and Web Sites. The Site may contain, link to, or be linked to, content or websites not maintained or controlled by furniture.com (“Third-Party Site(s)”), including the websites of third party sellers (“Sellers”). Those links are provided as a convenience, and furniture.com is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any Third-Party Site or any products or services made available through such sites. Please take care when leaving the Site to visit a Third- Party Site. You should read the terms of use and privacy policy for each Third-Party Site that you visit.

3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of furniture.com or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, service marks, trade dress, copyright or any other intellectual property or licenses belonging to furniture.com, any third party, or their affiliates or licensors is strictly prohibited and may be prosecuted to the maximum extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by furniture.com and its licensors.

4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of furniture.com. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that: (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require you to register or create an online account ("Account"). You agree to provide true, accurate, current and complete information about yourself. You are responsible for protecting and maintaining the confidentiality of your login credentials and password and for restricting access to your computer or other device used to access your Account. You agree that you will be responsible for any and all statements made, and acts or omissions that occur on or through the Site, through the use of your online account and password, whether or not authorized by you. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify furniture.com immediately at 855-277-0614 or legalnotices@furniture.com. furniture.com may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if furniture.com suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.

5. Feedback. furniture.com welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to furniture.com a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any Feedback that you send us in our discretion and without attribution or compensation to you.

6. Privacy. Your use of the Site is subject to our Privacy Notice, which is specifically incorporated by reference. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to Furniture.com. You acknowledge that Furniture.com may collect, record, use, share, and otherwise process your personal information, including through the use of automated technologies, as described in the Privacy Notice.

7. Customer Communications. Notwithstanding the context in which you provide your e-mail address or telephone number, any prior consents you may have provided to receive marketing and/or non-marketing telephone calls/SMS/MMS messages, any revocation of said consent and any request to be placed on a federal, state or internal do-not-call list, you consent to furniture.com, its affiliates, any other intended beneficiary of your agreements with furniture.com, and any third-party service providers, including, but not limited to, Sellers, survey/research companies contacting you using any e-mail address or any telephone number that you provide. You agree that any SMS/MMS messages and/or telephone calls may be sent or placed using an automatic telephone dialing system or prerecorded or artificial voice at any time of day. You agree that such communications may be made for any purpose including, without limitation, conducting surveys (including satisfaction surveys), researching and improving products, providing customer service and marketing. You agree that furniture.com, its affiliates, any other intended beneficiary of your agreements with furniture.com, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. You further agree that each short code and/or telephone number used to communicate with you is an independent message campaign, separate from any other communication campaign you may receive from or on behalf of furniture.com, its affiliates, any other intended beneficiary of your agreements with furniture.com, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign you no longer wish to receive messages from. You agree that that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from text messages from that specific message campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call furniture.com at 855-277-0614 or send notice of your request to Furniture.com America LLC, Attn: Legal Department, 4004 Summit Blvd NE Ste 600, Atlanta GA 30319. Any other attempt to revoke consent shall be invalid and of no effect. You further agree that the methods of revocation described in this paragraph are reasonable. You certify, warrant and represent that any telephone numbers you provide to us are your contact numbers and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. furniture.com may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. For customer support please call us at 855-277-0614. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of your agreements with furniture.com were arrived at by a mutually agreed, bargained-for exchange and that all terms are essential.

8. Merchandise Availability. The prices and availability of Sellers’ merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and Sellers’ own sites or stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.

9. NO WARRANTY.
A. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. FURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. FURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
B. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
C. FURNITURE.COM PROVIDES NO REPRESENTATION OR WARRANTY AND HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM FURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.

10. NO LIABILITY.
A. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL FURNITURE.COM OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, PREDECESSORS, SUCCESSOR, AND ASSIGNS, OR ANY OF ITS OR THEIR DIVISIONS, SHAREHOLDERS, MEMBERS, MANAGERS, PARTNERS, TRUSTEES, DIRECTORS, OFFICERS, EMPLOYEES, OR REPRESENTATIVES, BE LIABLE TO YOU IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO, LOST PROFITS OR REVENUE, LOSS OF USE, GOOD WILL OR DATA OR SIMILAR DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONAL INFORMATION OR OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF FURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM IS NOT RESPONSIBLE FOR ANY ACT OR OMISSION OF ANY SELLER, INCLUDING TYPOGRAPHICAL ERRORS OR INACCURACIES IN THE DESCRIPTION OF ANY PRODUCT PROVIDED ON THE SITE. IN THE EVENT OF ANY LOSS, DAMAGE OR HARM RESULTING FROM OR IN CONNECTION WITH A PRODUCT OR SERVICE YOU OBTAIN FROM A SELLER, YOU AGREE THAT FURNITURE.COM IS NOT LIABLE TO YOU WITH RESPECT TO SUCH LOSS, DAMAGE OR HARM, AND ANY RECOURSE YOU HAVE IN CONNECTION THEREWITH WILL BE AGAINST THE APPLICABLE SELLER.
B. WITHOUT LIMITING THE FOREGOING, IF FURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTICE OF ANY CLAIM MUST BE PROVIDED WITHIN ONE YEAR OF ITS ACCRUAL OR IT IS FOREVER WAIVED AND TIME BARRED.
C. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF FURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.

11. Indemnification. You agree to indemnify, defend, and hold harmless furniture.com, and each of its parents, subsidiaries, affiliates, predecessors, successors, and assigns, and each of its or their shareholders, members, managers, directors, officers, partners, trustees, employees, representatives, consultants, agents, suppliers, and licensors from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through a Third- Party Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with furniture.com in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of furniture.com. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of furniture.com.

12. Copyright. furniture.com asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide furniture.com the following information in the form prescribed by Section 512 of Title 17, United States Code:

A. A description of the copyrighted work or works that you claim have been infringed;
B. A description of the allegedly infringing material, including its location on the Site;
C. Your address, telephone number, and email address;
D. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
E. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
F. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

furniture.com's Copyright Agent for notice of claims of copyright infringement on the Site is legalnotices@furniture.com or Furniture.com America LLC, Attn: Legal Department, 4004 Summit Blvd NE Ste 600, Atlanta GA 30319.

13. Linking to the Site. If you operate a web site and are interested in linking to the Site, you agree that: (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with furniture.com's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by furniture.com; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." furniture.com reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.

14. Governing Law and Venue. These Terms of Use are governed by the laws of the State of Georgia, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply. If the Arbitration Agreement is ever deemed unenforceable or void, or a dispute between the parties is not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the federal and state courts that encompass Hillsborough County, Florida, and you waive any objections as to personal jurisdiction or as to the laying of venue in such courts due to: (i) inconvenient forum or (ii) any other basis or any right to seek to transfer or change venue of any such action to another court.

15. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.

16. Interpretation. These Terms of Use are the entire agreement between you and furniture.com with respect to your access to and use of the Site. furniture.com's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by furniture.com. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as otherwise specifically set forth herein (i.e., in connection with the Dispute Resolution section (including the Arbitration Agree)). The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms of Use. These Terms of Use will inure to the benefit of furniture.com's successors and assigns.

17. Survival. Any provisions of these Terms of Use that are intended to survive termination including any provisions regarding indemnification, limitation of our liability, choice of law and venue, and the Dispute Resolution section (including the Arbitration Agreement, class action waiver, and jury waiver) will continue in effect beyond any termination of these Terms of Use or of your access to the Site.

18. Electronic Communications. These Terms of Use and any other documentation, agreements, notices, or communications between you and furniture.com may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

DISPUTE RESOLUTION (INCLUDING ARBITRATION AGREEMENT, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER). READ CAREFULLY – THIS SECTION (INCLUDING PARAGRAPHS 19-27 SET FORTH BELOW) AFFECTS YOUR LEGAL RIGHTS. AS SET FORTH ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU MUST PROVIDE NOTICE TO US, PURSUANT TO THE PROCEDURES SET FORTH IN THIS DISPUTE RESOLUTION SECTION, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED.

Arbitration Agreement.

19. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will first make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include the claimant’s name, address, telephone number, email address, sufficient information to identify any transaction at issue; and a detailed description of (i) the Dispute, (2) the nature and basis of the claims, and (3) the nature and basis of the relief sought with a calculation for it. The Notice must be personally signed by the party initiating the Dispute (and counsel if represented). You must send the Notice by email to legalnotices@furniture.com or by mail to: Legal Department, Furniture.com America LLC, Summit Blvd. NE, Ste. 600, Atlanta, GA 30319. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file for you. After a fully completed Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity if the party receiving the Notice makes such a request. If such a request is made, you and a representative of the Arbitrating Entity must personally appear at and participate in the telephone conference (if the parties are represented by counsel, counsel may also participate). Completion of this Mandatory Informal Dispute Resolution Process is a condition precedent to initiating a claim in arbitration. If the sufficiency of a Notice or compliance with this Mandatory Informal Dispute Resolution Process is at issue, such issue may be raised with and decided by a court of competent jurisdiction at either party’s election, and during such court proceeding any arbitration shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. Nothing in this paragraph limits the right of a party to seek damages or other relief in arbitration for noncompliance with this Mandatory Informal Dispute Resolution Process. All applicable limitations periods (including statutes of limitations) shall be tolled from the date of receipt of a completed Notice through the conclusion of this Mandatory Informal Dispute Resolution Process. You or we may commence arbitration only if the Dispute is not resolved through this Mandatory Informal Dispute Resolution Process.

20. Arbitration Procedures. After exhaustion of the Mandatory Informal Dispute Resolution Process, You and any “Arbitrating Entity” (which is referred to as “We,” “Us” and “Our” for purposes of this dispute resolution section and includes furniture.com, any third party delivery service provider that delivers, services or attempts to deliver or service your merchandise, and any of its or their affiliates, and all of its or their parent companies, subsidiaries, divisions, shareholders, members, managers, partners, trustees, directors, officers, employees, representatives, predecessors, successors, or assigns) agree that any unresolved dispute between You and any Arbitrating Entity, including but not limited to any dispute that relates in any way to Your relationship with any Arbitrating Entity, including, but not limited to, any product or service sold, performed, or distributed by any Arbitrating Entity, any transaction with any Arbitrating Entity, any warranty made by any Arbitrating Entity, the terms and conditions of sale, to the financing of any purchase from any Arbitrating Entity, the delivery, attempted delivery, servicing, or installation of your merchandise, to the use, transmission, collection or storage of personal information, or the Terms of Use or the Privacy Notice, including disputes under federal or state statutes, common law, or tort law, whether legal or equitable (“Dispute”) must be resolved exclusively through final and binding individual arbitration with the limited exception set forth below. The term “Dispute” and the requirement to arbitrate will be broadly interpreted. Notwithstanding the foregoing, You or any Arbitrating Entity may elect to have a Dispute heard in small claims court so long as the matter proceeds only on an individual (not a class or representative) basis and seeks individual relief, and so long as the action remains in that court and is not removed or appealed to a court of general jurisdiction. This election may be made before or after an arbitrator is appointed consistent with AAA Rule 9. Notwithstanding the foregoing, you and any Arbitrating Entity may bring suit in court to enjoin infringement or other misuse of intellectual property rights. This Arbitration Agreement applies to disputes arising before, on, or after the date of Your visit to the site or the date of Your purchase, regardless of whether any warranty is in effect, and it survives cancellation of Your order or other termination of any agreement You may have with any Arbitrating Entity along with the remainder of the Dispute Resolution Section.

The arbitration shall be administered by and conducted in accordance with the applicable rules of the American Arbitration Association (“AAA”), including the AAA’s Consumer Arbitration Rules (where appropriate) (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available online at www.adr.org.You and We agree that the AAA’s administrative determination to register this Arbitration Agreement means it comports with the Consumer Due Process Protocol and that neither a court nor an arbitrator may revisit that decision. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Arbitration Agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so. An arbitration demand must be accompanied by a certification of compliance with the Mandatory Informal Dispute Resolution Process and be personally signed by the party initiating arbitration (and counsel, if represented). By submitting an arbitration demand, the party and counsel represent that, as in court, they are complying with the requirements of Federal Rule of Civil Procedure 11(b). The arbitrator is authorized to impose any sanctions available under Federal Rule of Civil Procedure 11 against represented parties and their counsel. You may choose to have the arbitration conducted by a phone, video, or in-person hearing, or through written submissions, except any Dispute seeking $25,000 or more or injunctive relief shall have an in-person or video hearing unless the parties agree otherwise. Both parties reserve the right to request a hearing in any matter from the arbitrator. You and an Arbitrating Entity representative will personally appear at any hearing (with counsel, if represented). Any in-person hearing will be held in the county or parish in which you reside or at another mutually agreed location. If requested by either party, You and an Arbitrating Entity representative shall personally appear (with counsel if represented) at an individualized telephone case management conference with the AAA before an arbitrator is appointed. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. To the maximum extent permitted by applicable law, You and We agree that each may bring claims against the other only in Your or Our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. Further, unless both You and We agree otherwise, an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class, collective, consolidated, private attorney general, or representative proceeding. An arbitrator must follow and enforce these Terms of Use as a court would. If, after exhaustion of all appeals, any of these prohibitions on non-individualized injunctive or declaratory relief and class, collective, consolidated, private attorney general, or representative proceedings are found to be unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), then such a claim or request for relief will be decided by a court of competent jurisdiction, after all other claims and requests for relief are arbitrated. The arbitrator shall issue a reasoned written decision sufficient to explain essential findings and conclusions. The arbitrator shall apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award. Judgment on any arbitration award may be entered in any court of competent jurisdiction, except an award that has been satisfied may not be entered in any court. An award shall have no preclusive effect in any other arbitration or proceeding in which You are not a named party.

21. Delegation/Arbitrability. You and we agree that these Terms of Use evidence a transaction in interstate commerce and the Federal Arbitration Act (“FAA”) applies to this Arbitration Agreement exclusively and governs its interpretation and enforcement. The arbitrator shall decide all issues except the following, which are for a court of competent jurisdiction to decide: (i) issues that are reserved for a court in these Terms of Use; (ii) issues that relate to the scope, validity, and enforceability of the Arbitration Agreement, class action waiver, jury trial waiver, or any of the provisions of this Dispute Resolution section; and (iii) issues that relate to the arbitrability of any Dispute.

22. Costs of Arbitration. (A) Arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and We agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, You or We may elect to engage with the AAA regarding arbitration fees, and agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.

(B) If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit and to comply with the Mandatory Informal Dispute Resolution Process set forth above. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit to the maximum extent permitted by applicable law. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise addressed in accordance with these Terms of Use.

23. Additional Procedures for Mass Arbitration. You and We agree that these Additional Procedures for Mass Arbitration (in addition to the other provisions of this Arbitration Agreement) shall apply if You choose to participate in a Mass Arbitration. If 25 or more similar Disputes (including Yours) are asserted against an Arbitrating Entity by the same or coordinated counsel or are otherwise coordinated (“Mass Arbitration”), You understand and agree that the resolution of Your Dispute might be delayed and ultimately proceed in court. If Your Dispute is part of a Mass Arbitration, any applicable limitations periods (including statutes of limitations) shall be tolled for Your Dispute from the time that your Dispute is first submitted to the AAA until Your Dispute is selected to proceed as part of a staged process or is settled, withdrawn, otherwise resolved, or opted out of arbitration pursuant to this provision.

STAGE ONE: If at least 50 Disputes are submitted as part of the Mass Arbitration, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process. The number of Disputes to be selected to proceed in Stage One can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage One). Each of the 50 (or fewer) cases shall be assigned to a different arbitrator and proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage One. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this initial set of proceedings, counsel for the parties shall participate in a global mediation session with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One), and the Arbitrating Entity shall pay the mediator’s fee.

STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, counsel for the claimants and counsel for the Arbitrating Entity shall each select 25 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process. The number of Disputes to be selected to proceed as part of this second staged process can be increased by agreement of counsel for the parties (and if there are fewer than 50 Disputes, all shall proceed individually in Stage Two). No more than three cases may be assigned to a single arbitrator to proceed individually. If a case is withdrawn before the issuance of an arbitration award, another claim shall be selected to proceed as part of Stage Two. The remaining Disputes shall not be filed or deemed filed in arbitration nor shall any arbitration fees be assessed or collected in connection with those claims. After this second set of staged proceedings, the parties shall engage in a global mediation session of all remaining Disputes with a mediator jointly selected by counsel for the parties in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stages One and Two), and the Arbitrating Entity shall pay the mediator’s fee.

Upon the completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is not settled or not withdrawn shall be opted out of arbitration and may proceed in a court of competent jurisdiction consistent with the remainder of the Terms of Use, including the remaining provisions of this Dispute Resolution section. Notwithstanding the foregoing, counsel for the parties may mutually agree in writing to proceed with the adjudication of some or all of the remaining Disputes in individual arbitrations consistent with the process set forth in Stage Two (except Disputes shall be randomly selected and mediation shall be elective by agreement of counsel) or through another mutually agreeable process. A court of competent jurisdiction shall have the authority to enforce the Additional Procedures for Mass Arbitration, including the power to enjoin the filing or prosecution of arbitrations and the assessment or collection of arbitration fees. The Additional Procedures for Mass Arbitration provision and each of its requirements are essential parts of this Arbitration Agreement. If, after exhaustion of all appeals, a court of competent jurisdiction decides that the Additional Procedures for Mass Arbitration apply to Your Dispute and are not enforceable, then Your Dispute shall not proceed in arbitration and shall only proceed in a court of competent jurisdiction consistent with the remainder of these Terms of Use.

24. Future Changes to Arbitration Agreement. If we make any future changes to this Arbitration Agreement (other than a change to our contact information), You may reject any such change by sending a personally signed, written notice to the following address within 30 days of the change with a clear statement describing the changes to the Arbitration Agreement that you wish to opt out: by email to legalnotices@furniture.com or by mail to: Legal Department, Furniture.com America LLC, Summit Blvd. NE, Ste. 600, Atlanta, GA 30319. Such written notice does not constitute an opt out of arbitration altogether. By rejecting any future change, You are agreeing that You will arbitrate any Dispute between You and the Arbitrating Entities (defined above) in accordance with this version of the Arbitration Agreement.

25. Severability. Except as specifically provided herein, if any part of this Dispute Resolution Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution Agreement shall remain in full force and effect.

Class Action Waiver; Jury Trial Waiver.

26. Class Action Waiver. YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN ARBITRATION OR IN LITIGATION, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION. YOU AND WE AGREE TO WAIVE ANY RIGHT TO BRING OR TO PARTICIPATE IN SUCH AN ACTION IN ARBITRATION OR IN COURT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. NOTWITHSTANDING THE FOREGOING, THE PARTIES RETAIN THE RIGHT TO PARTICIPATE IN A CLASS-WIDE SETTLEMENT.

27. Jury Trial Waiver. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND WE WAIVE THE RIGHT TO A JURY TRIAL.

Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us— By mail:

Furniture.com America LLC Attn: Legal Department
4004 Summit Blvd NE Ste 600
Atlanta GA 30319

By email: legalnotices@furniture.com By telephone: 855-277-0614
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Table of Contents



FURNITURE.COM TERMS OF USE

Last Updated: April 14, 2023

PLEASE READ THESE TERMS OF USE (“TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE, MOBILE SITE, PLATFORM OR MOBILE APPLICATION OF FURNITURE.COM AMERICA LLC OR ITS AFFILIATES (COLLECTIVELY, "FURNITURE.COM," "WE," "US," OR "OUR") ON WHICH THESE TERMS OF USE ARE POSTED, INCLUDING FURNITURE.COMAND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY INCLUDED ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). BY ACCESSING OR USING THE SITE OR OTHERWISE ACCEPTING THESE TERMS OF USE, YOU ARE AGREEING TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, YOU ARE NOT AUTHORIZED TO ACCESS OR USE THE SITE. FOR CLARITY, THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH FURNITURE.COM OR A SELLER (AS SUCH TERM IS DEFINED HEREIN) FOR PRODUCTS OR SERVICES.

PLEASE NOTE: THESE TERMS OF USE CONTAIN A MUTUAL DISPUTE RESOLUTION/ARBITRATION AGREEMENT THAT INCLUDES A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS. IT AFFECTS HOW DISPUTES ARE RESOLVED. YOU AGREE TO BE BOUND BY THE DISPUTE RESOLUTION/ARBITRATION AGREEMENT. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. PLEASE REVIEW THE DISPUTE RESOLUTION/ARBITRATION AGREEMENT CAREFULLY.

PLEASE NOTE: If any part of any of these terms is found invalid or unenforceable, then that part shall be stricken and all other parts shall remain in full force and effect, except as specifically provided in the Dispute Resolution/Arbitration Agreement.

1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.

2. Third-Party Content and Web Sites. The Site may contain, link to, or be linked to, content or websites not maintained or controlled by furniture.com (“Third-Party Site(s)”), including the websites of third party sellers (“Sellers”). Those links are provided as a convenience, and furniture.com is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any Third-Party Site or any products or services made available through such sites. Please take care when leaving the Site to visit a Third-Party Site. You should read the terms of use and privacy policy for each Third-Party Site that you visit.

3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of furniture.com or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, service marks, trade dress, copyright or any other intellectual property or licenses belonging to furniture.com, any third party, or their affiliates or licensors is strictly prohibited and may be prosecuted to the fullest extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by furniture.com and its licensors.

4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of furniture.com. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that: (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require you to register or create an online account ("Account"). You agree to provide true, accurate, current and complete information about yourself. You are responsible for protecting and maintaining the confidentiality of your login credentials and password and for restricting access to your computer or other device used to access your Account. You agree that you will be responsible for any and all statements made, and acts or omissions that occur on or through the Site, through the use of your online account and password, whether or not authorized by you. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify furniture.com immediately at 855-277-0614 or legalnotices@furniture.com. furniture.com may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if furniture.com suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.

5. Feedback. furniture.com welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to furniture.com a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any Feedback that you send us in our discretion and without attribution or compensation to you.

6. Privacy. Your use of the Site is subject to our Privacy Notice. You may obtain a copy of our Privacy Notice by clicking here.

7. Customer Communications. Notwithstanding the context in which you provide your e-mail address or telephone number, any prior consents you may have provided to receive marketing and/or non-marketing telephone calls/SMS/MMS messages, any revocation of said consent and any request to be placed on a federal, state or internal do-not-call list, you consent to furniture.com, its affiliates, any other intended beneficiary of your agreements with furniture.com, and any third-party service providers, including, but not limited to, Sellers, survey/research companies contacting you using any e-mail address or any telephone number that you provide. You agree that any SMS/MMS messages and/or telephone calls may be sent or placed using an automatic telephone dialing system or prerecorded or artificial voice. You agree that such communications may be made for any purpose including, without limitation, conducting surveys (including satisfaction surveys), researching and improving products, providing customer service and marketing. You agree that furniture.com, its affiliates, any other intended beneficiary of your agreements with furniture.com, and any third-party service providers may send you messages regarding the foregoing topics or any topic and that such messages and/or calls may be made or placed using different telephone numbers or short codes. You further agree that each short code and/or telephone number used to communicate with you is an independent message campaign, separate from any other communication campaign you may receive from or on behalf of furniture.com, its affiliates, any other intended beneficiary of your agreements with furniture.com, and any third-party service providers. To stop, unsubscribe or otherwise revoke your consent to receive messages from a specific campaign, you must text “STOP” to each individual campaign you no longer wish to receive messages from. You agree that that by texting “STOP” to a given message campaign, you will ONLY be unenrolled from text messages from that specific message campaign. If you wish to opt out of ALL message campaigns, you must text “STOP” to each message campaign. Alternatively, to opt out, you may call furniture.com at 855-277-0614 or send notice of your request to Furniture.com America LLC, Attn: Legal Department, 4004 Summit Blvd NE Ste 600, Atlanta GA 30319. Any other attempt to revoke consent shall be invalid and of no effect. You further agree that the methods of revocation described in this paragraph are reasonable. You certify, warrant and represent that any telephone numbers you provide to us are your contact numbers and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. furniture.com may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. If you want to start receiving messages again, sign up as you did the first time. If you need help, text “HELP” to any message you receive from us. For customer support please call us at 855-277-0614. Message and data rates may apply, and message frequency may vary. Carriers are not liable for delayed or undelivered messages. You agree that the terms of your agreements with furniture.com were arrived at by a mutually agreed, bargained-for exchange and that all terms are essential.

8. Merchandise Availability. The prices and availability of Sellers’ merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and Sellers’ own sites or stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.

9. NO WARRANTY.

A. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. FURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. FURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.

B. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

C. FURNITURE.COM PROVIDES NO REPRESENTATION OR WARRANTY AND HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM FURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.

10. NO LIABILITY.

A. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL FURNITURE.COM OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, PREDECESSORS, SUCCESSOR, AND ASSIGNS, OR ANY OF ITS OR THEIR DIVISIONS, SHAREHOLDERS, MEMBERS, MANAGERS, PARTNERS, TRUSTEES, DIRECTORS, OFFICERS, EMPLOYEES, OR REPRESENTATIVES, BE LIABLE TO YOU IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO, LOST PROFITS OR REVENUE, LOSS OF USE, GOOD WILL OR DATA OR SIMILAR DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONAL INFORMATION OR OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF FURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM IS NOT RESPONSIBLE FOR ANY ACT OR OMISSION OF ANY SELLER, INCLUDING TYPOGRAPHICAL ERRORS OR INACCURACIES IN THE DESCRIPTION OF ANY PRODUCT PROVIDED ON THE SITE. IN THE EVENT OF ANY LOSS, DAMAGE OR HARM RESULTING FROM OR IN CONNECTION WITH A PRODUCT OR SERVICE YOU OBTAIN FROM A SELLER, YOU AGREE THAT FURNITURE.COM IS NOT LIABLE TO YOU WITH RESPECT TO SUCH LOSS, DAMAGE OR HARM, AND ANY RECOURSE YOU HAVE IN CONNECTION THEREWITH WILL BE AGAINST THE APPLICABLE SELLER.

B. WITHOUT LIMITING THE FOREGOING, IF FURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

C. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF FURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.

11. Indemnification. You agree to indemnify, defend, and hold harmless furniture.com, and each of its parents, subsidiaries, affiliates, predecessors, successors, and assigns, and each of its or their shareholders, members, managers, directors, officers, partners, trustees, employees, representatives, consultants, agents, suppliers, and licensors from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through a Third-Party Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with furniture.com in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of furniture.com. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of furniture.com.

12. Copyright. furniture.com asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide furniture.com the following information in the form prescribed by Section 512 of Title 17, United States Code:

A. A description of the copyrighted work or works that you claim have been infringed;

B. A description of the allegedly infringing material, including its location on the Site;

C. Your address, telephone number, and email address;

D. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

E. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and

F. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

furniture.com's Copyright Agent for notice of claims of copyright infringement on the Site is legalnotices@furniture.com or Furniture.com America LLC, Attn: Legal Department, 4004 Summit Blvd NE Ste 600, Atlanta GA 30319.

13. Linking to the Site. If you operate a web site and are interested in linking to the Site, you agree that: (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with furniture.com's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by furniture.com; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." furniture.com reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.

14. Governing Law. These Terms of Use are governed by the laws of the State of Georgia, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply.

15. DISPUTE RESOLUTION/ARBITRATION AGREEMENT. READ CAREFULLY – THIS AGREEMENT AFFECTS YOUR LEGAL RIGHTS. IRRESPECTIVE OF ANY LAW TO THE CONTRARY, YOU MUST PROVIDE NOTICE TO US, PURSUANT TO THE PROCEDURES SET FORTH IN THIS DISPUTE RESOLUTION/ARBITRATION AGREEMENT, OF ANY CLAIM WITHIN ONE YEAR OF ITS ACCRUAL OR YOUR CLAIM SHALL BE WAIVED AND TIME-BARRED, TO THE FULLEST EXTENT PERMITTED BY LAW.

A. Mandatory Informal Dispute Resolution Process. If you and any Arbitrating Entity (defined below) have a Dispute (defined below), the parties to the Dispute agree that they will make a good faith effort to resolve it informally. This process should lead to a resolution. In connection with any Dispute, a notice (“Notice”) must be sent to the other party that describes the Dispute. The Notice must include your name, address, telephone number, email address, sufficient information for the Arbitrating Entity to identify any transaction at issue; and a detailed description of (1) your Dispute, (2) the nature and basis of your claims, and (3) the nature and basis of the relief sought. The Notice must also verify that the information provided is true and accurate. You may send the Notice by email to legalnotices@furniture.com or by mail to Furniture.com America LLC, Attn: Legal Department, 4004 Summit Blvd NE Ste 600, Atlanta GA 30319. You must personally sign the Notice. If an Arbitrating Entity has a Dispute with you, it will send the Notice to the address on file. After a Notice is received, you and the Arbitrating Entity agree to negotiate in good faith, including through an informal and individualized telephone conference between you and the Arbitrating Entity. If requested by the Arbitrating Entity, you must personally appear at and participate in the telephone conference (if you are represented by counsel, your counsel may also participate). If the Dispute is not resolved within sixty (60) days after receipt of the Notice (which period can be extended by agreement of the parties), you and the Arbitrating Entity agree to the further dispute resolution provisions below. Compliance with and completing this informal dispute resolution process is a condition precedent to filing any formal dispute resolution proceeding, including a demand for arbitration. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in this informal dispute resolution process. If the sufficiency of a Notice or compliance with this informal dispute resolution process is at issue, it shall be decided by a court prior to the filing of any demand for arbitration.

B. Mandatory Arbitration. AFTER EXHAUSTION OF THE INFORMAL DISPUTE RESOLUTION PROCESS, YOU AND ANY “ARBITRATING ENTITY” (WHICH INCLUDES FURNITURE.COM AND ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, PREDECESSORS, SUCCESSOR, AND ASSIGNS, AND ANY OF ITS OR THEIR DIVISIONS, SHAREHOLDERS, MEMBERS, MANAGERS, PARTNERS, TRUSTEES, DIRECTORS, OFFICERS, EMPLOYEES, OR REPRESENTATIVES) AGREE THAT ANY UNRESOLVED DISPUTE OR CLAIM BETWEEN YOU AND ANY ARBITRATING ENTITY, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO YOUR RELATIONSHIP WITH ANY ARBITRATING ENTITY, INCLUDING, BUT NOT LIMITED TO, ANY PRODUCT SALE FACILITATED BY THE SITE OR SERVICE PERFORMED BY ANY ARBITRATING ENTITY, ANY TRANSACTION WITH ANY ARBITRATING ENTITY, ANY WARRANTY MADE BY ANY ARBITRATING ENTITY, TO THE USE, COLLECTION OR STORAGE OF PERSONAL INFORMATION, OR THE TERMS OF USE OR THE PRIVACY NOTICE, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES, COMMON LAW, OR TORT LAW, WHETHER LEGAL OR EQUITABLE ("DISPUTE") MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY. THE TERM “DISPUTE” AND THE REQUIREMENT TO ARBITRATE WILL BE BROADLY INTERPRETED. NOTWITHSTANDING THE FOREGOING, YOU OR ANY ARBITRATING ENTITY MAY ELECT TO RESOLVE A DISPUTE IN SMALL CLAIMS COURT IF THE DISPUTE QUALIFIES FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS AND SEEKS INDIVIDUAL RELIEF SO LONG AS THE ACTION REMAINS IN THAT COURT AND IS NOT REMOVED OR APPEALED TO A COURT OF GENERAL JURISDICTION. THIS ELECTION MAY BE MADE AT ANY TIME PRIOR TO THE APPOINTMENT OF AN ARBITRATOR. YOU AND ANY ARBITRATING ENTITY AGREE THAT WE EACH MAY BRING SUIT IN COURT TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS. THIS DISPUTE RESOLUTION/ARBITRATION AGREEMENT APPLIES TO DISPUTES ARISING BEFORE, ON, OR AFTER THE DATE OF YOUR VISIT TO THE SITE, REGARDLESS OF WHETHER ANY WARRANTY IS IN EFFECT, AND IT SURVIVES CANCELLATION OF YOUR ORDER OR OTHER TERMINATION OF ANY AGREEMENT YOU MAY HAVE WITH ANY ARBITRATING ENTITY.

You and any Arbitrating Entity waive the right to a trial by jury and any right to have a Dispute heard in court to the fullest extent permitted by law. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator’s decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, in favor or against only the parties to the arbitration, including monetary damages, injunctive relief, and declaratory relief and only to the extent necessary to provide relief warranted by that party’s individual claim. Under no circumstances may the arbitrator preside over any class or collective action. The arbitrator must follow the terms of these terms as a court would. The arbitrator may not consider any prior settlement offers in making the decision. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. The arbitration award shall be binding only among the parties to the arbitration and shall have no preclusive effect in any other arbitration or other proceeding involving a different party, provided that the arbitrator may consider rulings in other arbitrations involving different individuals. Judgment on the arbitrator’s award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the amount and nature of the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply as modified by this Dispute Resolution/Arbitration Agreement. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply as modified by this Dispute Resolution/Arbitration Agreement. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at www.adr.org. You and Arbitrating Entity agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration consistent with this Dispute Resolution/Arbitration Agreement, then the parties shall agree on a substitute arbitration organization. If the parties cannot agree, the parties shall mutually petition a court of appropriate jurisdiction to appoint an arbitration organization that will administer a proceeding consistent with the terms of this Dispute Resolution/Arbitration Agreement. The parties further agree that the choice of AAA as a forum is not integral to this Dispute Resolution/Arbitration Agreement.

C. Delegation/Arbitrability. The Federal Arbitration Act ("FAA") applies to this Dispute Resolution/Arbitration Agreement exclusively and governs its interpretation and enforcement. Except as specifically provided elsewhere in this Dispute Resolution/Arbitration Agreement, the arbitrator, and not any federal, state, or local court or agency, shall have the authority to decide, and shall decide, all issues or disputes relating to the meaning, validity, formation, enforceability, interpretation, scope, and application of this Dispute Resolution/Arbitration Agreement (including “gateway” issues of arbitrability), the Terms of Use, and the Privacy Notice, except that a court will resolve any question regarding the meaning, validity, or enforceability of Section D of this Dispute Resolution/Arbitration Agreement.

D. Arbitration Class Action Waiver. You and any Arbitrating Entity agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, collective, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery conducted by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. This waiver of class actions and collective relief is an essential part of this binding Dispute Resolution/Arbitration Agreement and cannot be severed from it. If a court determines that the class action and collective relief waiver is not enforceable as to a particular claim or request for relief and all appeals from that decision have been exhausted (or the decision is otherwise final), then the parties agree that that particular claim or request for relief shall proceed in court but shall be severed and stayed pending arbitration of the remaining claims.

E. Fees, Costs and Procedures Relating to Arbitration. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs (collectively up to $10,000) if you prevail in the arbitration and if your award on your claim (excluding costs and fees) exceeds by 50% the last offer from the Arbitrating Entity, which offer shall not be shared with arbitrator until after the award; and (2) the arbitrator may not award any Arbitrating Entity its attorneys' fees, expert fees, and/or costs, including AAA fees, unless the arbitrator determines that your claim was frivolous or brought for an improper purpose or in bad faith or after application of the provisions of Federal Rule of Civil Procedure 68, which shall apply and be enforced by the arbitrator. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and/or costs, including AAA fees, to the extent such fees and costs could be awarded in court or if the arbitrator determines that a claim or defense was frivolous or brought for an improper purpose or in bad faith or after application of the provisions of Federal Rule of Civil Procedure 68, which shall apply and be enforced by the arbitrator. In arbitrations conducted under AAA's Consumer Arbitration Rules, where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. If requested by the Arbitrating Entity, you shall individually and personally appear (with your counsel if you have one) at an individualized telephone conference with a case manager before an arbitrator is appointed.

If You or any Arbitrating Entity files or causes to be filed in any court, agency, or other non-arbitral tribunal a Dispute that is subject to arbitration under this Dispute Resolution/Arbitration Agreement (an “Arbitrable Suit”), the defendant/respondent may provide written notice to the plaintiff/claimant (or its attorney) of its duty to arbitrate the Arbitrable Suit or comply with the informal dispute resolution process under this Dispute Resolution/Arbitration Agreement. If the plaintiff/claimant does not dismiss the Arbitrable Suit within 14 calendar days of such notice, and the defendant/respondent successfully moves to compel compliance with the terms of this Dispute Resolution/Arbitration Agreement, the plaintiff/claimant shall be responsible for paying the reasonable attorneys’ fees and other costs incurred by the defendant/respondent in responding to and moving to compel arbitration of the Arbitrable Suit. Any request for such fees and costs shall be addressed to and decided by an arbitrator as if it were a Dispute and otherwise in accordance with this Dispute Resolution/Arbitration Agreement.

F. Mass Claims. If twenty-five or more similar claims are asserted against one or more Arbitrating Entities by the same counsel or are otherwise coordinated (collectively, “Mass Claims”), you understand and agree that the resolution of your claim might be delayed. You also agree to the following coordinated bellwether process. Counsel for the claimants and counsel for the Arbitrating Entities shall each select ten cases to proceed first in arbitration in a bellwether proceeding. The remaining cases shall not be filed or deemed filed in arbitration until they are selected for a bellwether proceeding. If the parties are unable to resolve the remaining cases after the conclusion of the initial bellwether proceeding, each side shall select another ten cases to proceed to arbitration for a second bellwether proceeding. This process shall continue until the parties are able to resolve all of the claims, either through settlement or arbitration. Only one case may be assigned to each arbitrator as part of this process. The statute of limitations shall be tolled for an individual’s claims until the time the individual’s case is selected for a bellwether proceeding, withdrawn, or otherwise resolved. A court shall have authority to enforce this paragraph and, if necessary, to enjoin the mass filing of arbitration demands against the Arbitrating Entities.

G. Non-Arbitration Class Action and Jury Waiver. You and any Arbitrating Entity agree to the fullest extent permitted by law, that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and any Arbitrating Entity waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor any Arbitrating Entity may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.

H. Severability. Except as specifically provided herein, if any part of this Dispute Resolution/Arbitration Agreement is found invalid or unenforceable, then it shall be stricken and the other parts of this Dispute Resolution/Arbitration Agreement shall remain in full force and effect.

I. Changes. If we make any future changes to this Dispute Resolution/Arbitration Agreement (other than a change to the Notice Address), they shall not apply to any Dispute for which you have previously provided Notice to any Arbitrating Entity.

16. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.

17. Interpretation. These Terms of Use are the entire agreement between you and furniture.com with respect to your access to and use of the Site. furniture.com's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by furniture.com. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as set forth in Section 15 (Dispute Resolution/Arbitration Agreement) above. The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms of Use. These Terms of Use will inure to the benefit of furniture.com's successors and assigns.

18. Survival. Any provisions of these Terms of Use that are intended to survive termination, including any provisions regarding indemnification or limitation of our liability and the Dispute Resolution/Arbitration Agreement will continue in effect beyond any termination of these Terms of Use or of your access to the Site.

19. Electronic Communications. These Terms of Use and any other documentation, agreements, notices, or communications between you and furniture.com may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

20. Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us—

By mail:
Furniture.com America LLC
Attn: Legal Department
4004 Summit Blvd NE Ste 600
Atlanta GA 30319


By telephone: 855-277-0614
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Table of Contents



Terms of Use
PLEASE READ THESE TERMS OF USE (THESE “TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE OR MOBILE APPLICATION OF FURNITURE.COM AMERICA LLC OR ITS AFFILIATES (COLLECTIVELY, "FURNITURE.COM" "WE," "US," OR "OUR"), INCLUDING FURNITURE.COM AND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH FURNITURE.COM FOR PRODUCTS OR SERVICES.
ARBITRATION NOTICE: These Terms of Use contain a binding dispute resolution/arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration that is set forth below
  1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.
  2. Third-Party Web Sites. The Site may link to, or be linked to, websites not maintained or controlled by FURNITURE.COM. Those links are provided as a convenience, and FURNITURE.COM is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or any products or services made available through those web sites. Please take care when leaving the Site to visit a third-party web site. You should read the terms of use and privacy policy for each web site that you visit.
  3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of FURNITURE.COM or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, or any other intellectual property belonging to FURNITURE.COM or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by FURNITURE.COM and its licensors.
  4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of FURNITURE.COM. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself. Some features on the Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify FURNITURE.COM immediately at customerservice@furniture.com. FURNITURE.COM may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if FURNITURE.COM suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.
5. Feedback. FURNITURE.COM welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to FURNITURE.COM a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any feedback that you send us in our discretion and without attribution or compensation to you.
6. Privacy. Your use of the Site is subject to our Privacy Notice. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to FURNITURE.COM.

7. Customer Communications. You consent to being contacted by phone or text message with information or questions about your account(s) and/or order(s) to any telephone number you have previously provided to FURNITURE.COM. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. FURNITURE.COM may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. You can stop receiving SMS messages (including text messages) at any time by replying “STOP” to any message you receive from us and we may send you a message confirming your election. If you want to start receiving messages again, sign up as you did the first time. If you need help from FURNITURE.COM, text “HELP” to any message you receive from us. For customer support from FURNITURE.COM please call us at 1-855-277-0614 or email at customerservice@furniture.com. Message and data rates may apply and message frequency may vary. Carriers are not liable for delayed or undelivered messages.
8. Purchase Information. If you submit payment information that is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your payment method is declined by your financial institution or any third party financing company. Payments are processed by our third-party payment processor. Refunds, if available, are solely the responsibility of FURNITURE.COM and are at FURNITURE.COM's sole discretion.
9. Merchandise Availability. The prices and availability of merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.
10. NO WARRANTY.
  1. SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR "Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement" FOR WARRANTY DETAILS.
  2. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. FURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. FURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
  3. FURNITURE.COM IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
  4. FURNITURE.COM HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM FURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.
11. NO LIABILITY.
  1. IN NO EVENT WILL FURNITURE.COM OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF FURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE.
  2. WITHOUT LIMITING THE FOREGOING, IF FURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF FURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.
12. Indemnification. You agree to indemnify, defend, and hold harmless FURNITURE.COM, and each of its parents, subsidiaries, shareholders, members, directors, officers, employees, representatives, consultants, agents, suppliers, licensors, predecessors, successors and assigns, from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through the Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with FURNITURE.COM in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of FURNITURE.COM. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of FURNITURE.COM.
13. Copyright. FURNITURE.COM asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide FURNITURE.COM the following information in the form prescribed by Section 512 of Title 17, United States Code:

  1. A description of the copyrighted work or works that you claim have been infringed;
  2. A description of the allegedly infringing material, including its location on the Site;
  3. Your address, telephone number, and email address;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  6. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Furniture.com’s Copyright Agent for notice of claims of copyright infringement on the Site is: copyrightagent@furniture.com; Copyright Agent, Furniture.com Customer Support, 11540 Highway 92 East, Seffner, Florida 33584.
14. Linking to the Site. If you operate a web site and are interested in linking to the Site: you agree that (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with FURNITURE.COM's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by FURNITURE.COM; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." FURNITURE.COM reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.
15. Governing Law. These Terms of Use are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply.

16. Dispute Resolution/Arbitration Agreement.
  1. Mandatory Arbitration. YOU AND FURNITURE.COM AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND FURNITURE.COM OR ANY AFFILIATE OF FURNITURE.COM OR ANY OF THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY FURNITURE.COM, TO ANY TRANSACTION WITH FURNITURE.COM, TO ANY WARRANTY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM FURNITURE.COM, TO THE COLLECTION OR STORAGE OF PERSONAL INFORMATION, OR TO THE TERMS OF USE, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES OR TORT LAW ("DISPUTE") MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR FURNITURE.COM MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS.
You and FURNITURE.COM waive the right to a trial by jury and any right to have a Dispute heard in court. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator's decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at http://www.adr.org. You and FURNITURE.COM agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement.
The Federal Arbitration Act ("FAA") applies to this Agreement and governs its interpretation and enforcement. The arbitrator will decide all issues relating to the enforceability, interpretation, scope, and application of this Agreement (including “gateway” issues of arbitrability), these Terms of Use, the Online Terms and Conditions of Sale, and any applicable warranty, except that a court will resolve any question regarding the meaning, validity or enforceability of Section B of this Agreement. The term "Dispute" and the requirement to arbitrate will be broadly interpreted. The Agreement will survive termination of any warranty.
B. Arbitration Class Action Waiver. You and FURNITURE.COM agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section B invalid or unenforceable, then Sections A and C of the Agreement will be null and void.
C. Fees and Costs in Arbitration. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs if you prevail in the arbitration; (2) the arbitrator may not award FURNITURE.COM its attorneys' fees, expert fees, or costs unless the arbitrator determines that your claim was frivolous or brought in bad faith; and (3) FURNITURE.COM will bear all filing fees and administrative fees and either reimburse you for any such fees that AAA requires you to pay upon initiating arbitration or, if you send a written request to Legal Department, Furniture.com America LLC, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338 before you initiate arbitration, FURNITURE.COM will pay to AAA any such fees that AAA requires to be paid upon initiation of arbitration. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and costs. In arbitrations conducted under AAA's Consumer Arbitration Rules, (a) FURNITURE.COM will bear the arbitrator's fees and expenses, and (b) where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules.
D. Non-Arbitration Class Action and Jury Waiver. You and FURNITURE.COM agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and FURNITURE.COM waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor FURNITURE.COM may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.
E. Severability. If any part of this Agreement is found invalid or unenforceable, then the other parts of the Agreement shall remain in full force and effect, except that if any part of Section B is found invalid or unenforceable, then Sections A and C of the Agreement will be null and void, and the other parts of the Agreement shall remain in full force and effect.
17. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.
18. Interpretation. These Terms of Use, and, as applicable, our Online Terms and Conditions of Sale, are the entire agreement between you and FURNITURE.COM with respect to your access to and use of the Site. FURNITURE.COM's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by FURNITURE.COM. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as set forth in Section 15(B) and (E) above. The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms. These Terms will inure to the benefit of FURNITURE.COM's successors and assigns.
19. Survival. Any provisions of these Terms of Use that are intended to survive termination (including any provisions regarding indemnification or limitation of our liability and the Dispute Resolution/Arbitration Agreement will continue in effect beyond any termination of these Terms of Use or of your access to the Site.
20. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and FURNITURE.COM may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
21. Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us by mail at:
Furniture.com America LLC
11540 Highway 92 East
Seffner, Florida 33584
or by email at customerservice@furniture.com.

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Table of Contents



Terms of Use
PLEASE READ THESE TERMS OF USE (THESE “TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE OR MOBILE APPLICATION OF FURNITURE.COM AMERICA LLC OR ITS AFFILIATES (COLLECTIVELY, "FURNITURE.COM" "WE," "US," OR "OUR"), INCLUDING FURNITURE.COM AND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH FURNITURE.COM FOR PRODUCTS OR SERVICES.
ARBITRATION NOTICE: These Terms of Use contain a binding dispute resolution/arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration that is set forth below
  1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.
  2. Third-Party Web Sites. The Site may link to, or be linked to, websites not maintained or controlled by FURNITURE.COM. Those links are provided as a convenience, and FURNITURE.COM is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or any products or services made available through those web sites. Please take care when leaving the Site to visit a third-party web site. You should read the terms of use and privacy policy for each web site that you visit.
  3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of FURNITURE.COM or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, or any other intellectual property belonging to FURNITURE.COM or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by FURNITURE.COM and its licensors.
  4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of FURNITURE.COM. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself. Some features on the Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify FURNITURE.COM immediately at customerservice@furniture.com. FURNITURE.COM may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if FURNITURE.COM suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.
5. Feedback. FURNITURE.COM welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to FURNITURE.COM a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any feedback that you send us in our discretion and without attribution or compensation to you.
6. Privacy. Your use of the Site is subject to our Privacy Notice. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to FURNITURE.COM.

7. Customer Communications. You consent to being contacted by phone or text message with information or questions about your account(s) and/or order(s) to any telephone number you have previously provided to FURNITURE.COM. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else's. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. FURNITURE.COM may use such means of communication described in this section even if you will incur costs to receive such messages, text messages, e-mails or other means, which may occur. You can stop receiving SMS messages (including text messages) at any time by replying “STOP” to any message you receive from us and we may send you a message confirming your election. If you want to start receiving messages again, sign up as you did the first time. If you need help from FURNITURE.COM, text “HELP” to any message you receive from us. For customer support from FURNITURE.COM please call us at 1-855-277-0614 or email at customerservice@furniture.com. Message and data rates may apply and message frequency may vary. Carriers are not liable for delayed or undelivered messages.
8. Purchase Information. If you submit payment information that is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your payment method is declined by your financial institution or any third party financing company. Payments are processed by our third-party payment processor. Refunds, if available, are solely the responsibility of FURNITURE.COM and are at FURNITURE.COM's sole discretion.
9. Merchandise Availability. The prices and availability of merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.
10. NO WARRANTY.
  1. SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR "Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement" FOR WARRANTY DETAILS.
  2. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. FURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. FURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
  3. FURNITURE.COM IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
  4. FURNITURE.COM HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM FURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.
11. NO LIABILITY.
  1. IN NO EVENT WILL FURNITURE.COM OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF FURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE.
  2. WITHOUT LIMITING THE FOREGOING, IF FURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF FURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.
12. Indemnification. You agree to indemnify, defend, and hold harmless FURNITURE.COM, and each of its parents, subsidiaries, shareholders, members, directors, officers, employees, representatives, consultants, agents, suppliers, licensors, predecessors, successors and assigns, from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through the Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with FURNITURE.COM in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of FURNITURE.COM. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of FURNITURE.COM.
13. Copyright. FURNITURE.COM asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide FURNITURE.COM the following information in the form prescribed by Section 512 of Title 17, United States Code:

  1. A description of the copyrighted work or works that you claim have been infringed;
  2. A description of the allegedly infringing material, including its location on the Site;
  3. Your address, telephone number, and email address;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  6. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Furniture.com’s Copyright Agent for notice of claims of copyright infringement on the Site is: copyrightagent@furniture.com; Copyright Agent, Furniture.com Customer Support, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338.
14. Linking to the Site. If you operate a web site and are interested in linking to the Site: you agree that (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with FURNITURE.COM's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by FURNITURE.COM; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." FURNITURE.COM reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.
15. Governing Law. These Terms of Use are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply.

16. Dispute Resolution/Arbitration Agreement.
  1. Mandatory Arbitration. YOU AND FURNITURE.COM AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND FURNITURE.COM OR ANY AFFILIATE OF FURNITURE.COM OR ANY OF THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY FURNITURE.COM, TO ANY TRANSACTION WITH FURNITURE.COM, TO ANY WARRANTY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM FURNITURE.COM, TO THE COLLECTION OR STORAGE OF PERSONAL INFORMATION, OR TO THE TERMS OF USE, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES OR TORT LAW ("DISPUTE") MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR FURNITURE.COM MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS.
You and FURNITURE.COM waive the right to a trial by jury and any right to have a Dispute heard in court. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator's decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at http://www.adr.org. You and FURNITURE.COM agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement.
The Federal Arbitration Act ("FAA") applies to this Agreement and governs its interpretation and enforcement. The arbitrator will decide all issues relating to the enforceability, interpretation, scope, and application of this Agreement (including “gateway” issues of arbitrability), these Terms of Use, the Online Terms and Conditions of Sale, and any applicable warranty, except that a court will resolve any question regarding the meaning, validity or enforceability of Section B of this Agreement. The term "Dispute" and the requirement to arbitrate will be broadly interpreted. The Agreement will survive termination of any warranty.
B. Arbitration Class Action Waiver. You and FURNITURE.COM agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section B invalid or unenforceable, then Sections A and C of the Agreement will be null and void.
C. Fees and Costs in Arbitration. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs if you prevail in the arbitration; (2) the arbitrator may not award FURNITURE.COM its attorneys' fees, expert fees, or costs unless the arbitrator determines that your claim was frivolous or brought in bad faith; and (3) FURNITURE.COM will bear all filing fees and administrative fees and either reimburse you for any such fees that AAA requires you to pay upon initiating arbitration or, if you send a written request to Legal Department, Furniture.com America LLC, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338 before you initiate arbitration, FURNITURE.COM will pay to AAA any such fees that AAA requires to be paid upon initiation of arbitration. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and costs. In arbitrations conducted under AAA's Consumer Arbitration Rules, (a) FURNITURE.COM will bear the arbitrator's fees and expenses, and (b) where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules.
D. Non-Arbitration Class Action and Jury Waiver. You and FURNITURE.COM agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and FURNITURE.COM waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor FURNITURE.COM may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.
E. Severability. If any part of this Agreement is found invalid or unenforceable, then the other parts of the Agreement shall remain in full force and effect, except that if any part of Section B is found invalid or unenforceable, then Sections A and C of the Agreement will be null and void, and the other parts of the Agreement shall remain in full force and effect.
17. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.
18. Interpretation. These Terms of Use, and, as applicable, our Online Terms and Conditions of Sale, are the entire agreement between you and FURNITURE.COM with respect to your access to and use of the Site. FURNITURE.COM's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by FURNITURE.COM. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as set forth in Section 15(B) and (E) above. The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms. These Terms will inure to the benefit of FURNITURE.COM's successors and assigns.
19. Survival. Any provisions of these Terms of Use that are intended to survive termination (including any provisions regarding indemnification or limitation of our liability and the Dispute Resolution/Arbitration Agreement will continue in effect beyond any termination of these Terms of Use or of your access to the Site.
20. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and FURNITURE.COM may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
21. Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us by mail at: Furniture.com America LLC, P.O. Box 468431, Atlanta, GA 30338 or by email at customerservice@furniture.com.

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Table of Contents



Terms of Use
PLEASE READ THESE TERMS OF USE (THESE “TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE OR MOBILE APPLICATION OF FURNITURE.COM AMERICA LLC OR ITS AFFILIATES (COLLECTIVELY, "FURNITURE.COM" "WE," "US," OR "OUR"), INCLUDING FURNITURE.COM AND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH FURNITURE.COM FOR PRODUCTS OR SERVICES.
ARBITRATION NOTICE: These Terms of Use contain a binding dispute resolution/arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration that is set forth below
  1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.
  2. Third-Party Web Sites. The Site may link to, or be linked to, websites not maintained or controlled by FURNITURE.COM. Those links are provided as a convenience, and FURNITURE.COM is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or any products or services made available through those web sites. Please take care when leaving the Site to visit a third-party web site. You should read the terms of use and privacy policy for each web site that you visit.
  3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of FURNITURE.COM or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, or any other intellectual property belonging to FURNITURE.COM or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by FURNITURE.COM and its licensors.
  4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of FURNITURE.COM. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself. Some features on the Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify FURNITURE.COM immediately at customerservice@furniture.com. FURNITURE.COM may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if FURNITURE.COM suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.
5. Feedback. FURNITURE.COM welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to FURNITURE.COM a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any feedback that you send us in our discretion and without attribution or compensation to you.
6. Privacy. Your use of the Site is subject to our Privacy Notice. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to FURNITURE.COM.
7. Purchase Information. If you submit payment information that is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your payment method is declined by your financial institution or any third party financing company. Payments are processed by our third-party payment processor. Refunds, if available, are solely the responsibility of FURNITURE.COM and are at FURNITURE.COM's sole discretion.
  1. Merchandise Availability. The prices and availability of merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.
  2. NO WARRANTY.
    1. SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR "Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement" FOR WARRANTY DETAILS.
    2. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. FURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. FURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
    3. FURNITURE.COM IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
    4. FURNITURE.COM HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM FURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.
10. NO LIABILITY.

  1. IN NO EVENT WILL FURNITURE.COM OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF FURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE.
  2. WITHOUT LIMITING THE FOREGOING, IF FURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF FURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.
11. Indemnification. You agree to indemnify, defend, and hold harmless FURNITURE.COM, and each of its parents, subsidiaries, shareholders, members, directors, officers, employees, representatives, consultants, agents, suppliers, licensors, predecessors, successors and assigns, from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through the Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with FURNITURE.COM in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of FURNITURE.COM. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of FURNITURE.COM.
12. Copyright. FURNITURE.COM asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide FURNITURE.COM the following information in the form prescribed by Section 512 of Title 17, United States Code:

  1. A description of the copyrighted work or works that you claim have been infringed;
  2. A description of the allegedly infringing material, including its location on the Site;
  3. Your address, telephone number, and email address;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  6. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Furniture.com’s Copyright Agent for notice of claims of copyright infringement on the Site is: copyrightagent@furniture.com; Copyright Agent, Furniture.com Customer Support, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338.
13. Linking to the Site. If you operate a web site and are interested in linking to the Site: you agree that (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with FURNITURE.COM's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by FURNITURE.COM; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." FURNITURE.COM reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.
14. Governing Law. These Terms of Use are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply.
15. Dispute Resolution/Arbitration Agreement.
  1. Mandatory Arbitration. YOU AND FURNITURE.COM AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND FURNITURE.COM OR ANY AFFILIATE OF FURNITURE.COM OR ANY OF THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY FURNITURE.COM, TO ANY TRANSACTION WITH FURNITURE.COM, TO ANY WARRANTY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM FURNITURE.COM, TO THE COLLECTION OR STORAGE OF PERSONAL INFORMATION, OR TO THE TERMS OF USE, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES OR TORT LAW ("DISPUTE") MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR FURNITURE.COM MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS.
You and FURNITURE.COM waive the right to a trial by jury and any right to have a Dispute heard in court. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator's decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at http://www.adr.org. You and FURNITURE.COM agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement.
The Federal Arbitration Act ("FAA") applies to this Agreement and governs its interpretation and enforcement. The arbitrator will decide all issues relating to the enforceability, interpretation, scope, and application of this Agreement (including “gateway” issues of arbitrability), these Terms of Use, the Online Terms and Conditions of Sale, and any applicable warranty, except that a court will resolve any question regarding the meaning, validity or enforceability of Section B of this Agreement. The term "Dispute" and the requirement to arbitrate will be broadly interpreted. The Agreement will survive termination of any warranty.
B. Arbitration Class Action Waiver. You and FURNITURE.COM agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section B invalid or unenforceable, then Sections A and C of the Agreement will be null and void.
C. Fees and Costs in Arbitration. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs if you prevail in the arbitration; (2) the arbitrator may not award FURNITURE.COM its attorneys' fees, expert fees, or costs unless the arbitrator determines that your claim was frivolous or brought in bad faith; and (3) FURNITURE.COM will bear all filing fees and administrative fees and either reimburse you for any such fees that AAA requires you to pay upon initiating arbitration or, if you send a written request to Legal Department, Furniture.com America LLC, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338 before you initiate arbitration, FURNITURE.COM will pay to AAA any such fees that AAA requires to be paid upon initiation of arbitration. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and costs. In arbitrations conducted under AAA's Consumer Arbitration Rules, (a) FURNITURE.COM will bear the arbitrator's fees and expenses, and (b) where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules.
D. Non-Arbitration Class Action and Jury Waiver. You and FURNITURE.COM agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and FURNITURE.COM waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor FURNITURE.COM may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.
E. Severability. If any part of this Agreement is found invalid or unenforceable, then the other parts of the Agreement shall remain in full force and effect, except that if any part of Section B is found invalid or unenforceable, then Sections A and C of the Agreement will be null and void, and the other parts of the Agreement shall remain in full force and effect.
16. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.
17. Interpretation. These Terms of Use, and, as applicable, our Online Terms and Conditions of Sale, are the entire agreement between you and FURNITURE.COM with respect to your access to and use of the Site. FURNITURE.COM's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by FURNITURE.COM. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as set forth in Section 15(B) and (E) above. The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms. These Terms will inure to the benefit of FURNITURE.COM's successors and assigns.
18. Survival. Any provisions of these Terms of Use that are intended to survive termination (including any provisions regarding indemnification or limitation of our liability and the Dispute Resolution/Arbitration Agreement will continue in effect beyond any termination of these Terms of Use or of your access to the Site.
19. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and FURNITURE.COM may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
20. Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us by mail at: Furniture.com America LLC, P.O. Box 468431, Atlanta, GA 30338 or by email at customerservice@furniture.com.

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Terms of Use
PLEASE READ THESE TERMS OF USE (THESE “TERMS OF USE”) CAREFULLY. THESE TERMS OF USE GOVERN YOUR ACCESS TO AND USE OF ALL OR PART OF ANY WEBSITE OR MOBILE APPLICATION OF FURNITURE.COM AMERICA LLC OR ITS AFFILIATES (COLLECTIVELY, "FURNITURE.COM" "WE," "US," OR "OUR"), INCLUDING FURNITURE.COM AND ANY OTHER SITE, MOBILE APPLICATION OR ONLINE SERVICE, INCLUDING ANY SHOPPING CART FUNCTIONALITY ON SUCH SITES WHERE THESE TERMS OF USE ARE POSTED (COLLECTIVELY, THE "SITE"). THESE TERMS OF USE DO NOT AMEND ANY OTHER AGREEMENT YOU MAY HAVE WITH FURNITURE.COM FOR PRODUCTS OR SERVICES.
ARBITRATION NOTICE: These Terms of Use contain a binding dispute resolution/arbitration agreement including a waiver of any right to participate in a class action lawsuit or class-wide arbitration that is set forth below
  1. Changes to Terms/Site. We reserve the right to modify or amend these Terms of Use, as well as any aspect of the Site, at any time. All changes will be effective immediately upon posting to the Site. By accessing or using the Site after changes are posted, you agree to and accept those changes.
  2. Third-Party Web Sites. The Site may link to, or be linked to, websites not maintained or controlled by FURNITURE.COM. Those links are provided as a convenience, and FURNITURE.COM is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party web site or any products or services made available through those web sites. Please take care when leaving the Site to visit a third-party web site. You should read the terms of use and privacy policy for each web site that you visit.
  3. Intellectual Property Rights. The Site, including its text, audio, video, graphics, charts, photographs, interfaces, icons, other content, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components, and the design, selection, and arrangement of content is exclusively the property of FURNITURE.COM or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws. Any unauthorized use of any trademarks, trade dress, or any other intellectual property belonging to FURNITURE.COM or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law. The Site may contain references to third-party marks and copies of third-party copyrighted materials, which are the property of their respective owners. All rights not expressly granted herein are reserved by FURNITURE.COM and its licensors.
  4. Use of the Site; Compliance. You may download and print one copy of the Site's visible content for your personal and noncommercial use, provided you do not modify or delete any copyright, trademark, or other proprietary notices. You may not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, distribute, or create derivative works of the Site or any part of the Site without the prior written consent of FURNITURE.COM. For example, you may not copy, reproduce, publish, upload to another web site, or otherwise distribute any of the images on the Site. You may not use the Site for unlawful purposes. You may not access, use, or copy any portion of the Site or its content through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms. User activities that aim to render the Site or associated services inoperable or to make their use more difficult are forbidden. You are responsible for complying with all local, state, and federal laws and regulations that apply to your use of the Site. You may not upload to, distribute or otherwise publish through the Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site. Some features on the Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself. Some features on the Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, you agree to notify FURNITURE.COM immediately at customerservice@furniture.com. FURNITURE.COM may terminate your account and suspend your use of the Site for any reason without prior notice to you, including but not limited to if FURNITURE.COM suspects that your account is being used in an unauthorized manner or that you are in violation of these Terms of Use.
5. Feedback. FURNITURE.COM welcomes comments regarding the Site, including any products or services available through the Site (“Feedback”). If you submit any Feedback to us regarding the Site, you are granting to FURNITURE.COM a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) such Feedback, in any medium or format, and that such Feedback will not be considered or maintained as confidential. We may use any feedback that you send us in our discretion and without attribution or compensation to you.
6. Privacy. Your use of the Site is subject to our Privacy Notice. You may obtain a copy of our Privacy Notice by clicking here. You consent to being contacted by phone or text message to any telephone number You have previously provided to FURNITURE.COM.
7. Purchase Information. If you submit payment information that is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your payment method is declined by your financial institution or any third party financing company. Payments are processed by our third-party payment processor. Refunds, if available, are solely the responsibility of FURNITURE.COM and are at FURNITURE.COM's sole discretion.
  1. Merchandise Availability. The prices and availability of merchandise on the Site may change at any time without notice to you. Merchandise prices and selection may vary from region to region and differ between the Site and stores. Availability of merchandise may be limited and merchandise may not be available for immediate delivery.
  2. NO WARRANTY.
    1. SOME MERCHANDISE SOLD VIA THE SITE COMES WITH A LIMITED PRODUCT WARRANTY. SEE OUR "Online Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement" FOR WARRANTY DETAILS.
    2. THE SITE IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT ANY WARRANTY OF ANY KIND. ACCURACY OF INFORMATION ON THE SITE CANNOT BE GUARANTEED. FURNITURE.COM DOES NOT GUARANTEE THE QUALITY, COMPLETENESS, TIMELINESS, OR AVAILABILITY OF THE SITE. FURNITURE.COM DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL CONDITIONS OR COMPONENTS.
    3. FURNITURE.COM IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERRORS ON THE SITE. WE RESERVE THE RIGHT TO REVOKE ANY STATED OFFER AND TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FURNITURE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SITE, INCLUDING WITHOUT LIMITATION THOSE REGARDING AVAILABILITY, QUALITY, ACCURACY, FITNESS FOR ANY USE OR PURPOSE, COMPATIBILITY WITH ANY STANDARDS OR USER REQUIREMENTS, TITLE, AND NONINFRINGEMENT. IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
    4. FURNITURE.COM HAS NO RESPONSIBILITY FOR THE TIMELINESS, DELETION, MISDELIVERY, OR FAILURE TO STORE ANY USER COMMUNICATION. YOUR USE OF THE SITE IS AT YOUR OWN RISK AND YOU ALONE ARE RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER HARDWARE, SOFTWARE, SYSTEMS, AND NETWORKS, ANY LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY INFORMATION FROM THE SITE, AND FOR ANY OTHER DAMAGE THAT MAY BE INCURRED. WE MAKE NO REPRESENTATION THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN LOCATIONS OTHER THAN THE UNITED STATES. IF YOU CHOOSE TO ACCESS THE SITE FROM LOCATIONS OTHER THAN THE UNITED STATES, YOU DO SO AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE LAWS AND REGULATIONS. NO ADVICE OR INFORMATION, ORAL OR WRITTEN, OBTAINED BY YOU FROM FURNITURE.COM OR IN ANY MANNER FROM THE SITE CREATES ANY WARRANTY.
10. NO LIABILITY.

  1. IN NO EVENT WILL FURNITURE.COM OR ANY OF ITS PARENTS, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, CONSULTANTS, AGENTS, SUPPLIERS, LICENSORS, PREDECESSORS, SUCCESSORS, OR ASSIGNS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY OTHER LOSS OR DAMAGE OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH THE SITE OR YOUR DIRECT OR INDIRECT USE OF THE SITE (INCLUDING, WITHOUT LIMITATION, THE INPUT OF PERSONALLY IDENTIFIABLE AND OTHER INFORMATION INTO THE SITE), WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, OR OTHERWISE, AND EVEN IF FURNITURE.COM HAS EXPRESS KNOWLEDGE OF THE POSSIBILITY OF THE LOSS OR DAMAGE. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP ACCESSING AND USING THE SITE.
  2. WITHOUT LIMITING THE FOREGOING, IF FURNITURE.COM IS FOUND LIABLE TO YOU OR TO ANY THIRD PARTY AS A RESULT OF ANY CLAIMS OR OTHER MATTERS ARISING OUT OF OR IN CONNECTION WITH THE SITE OR THESE TERMS OF USE, THE MAXIMUM LIABILITY FOR ALL OF THOSE CLAIMS AND OTHER MATTERS WILL NOT EXCEED $100, EVEN IF THIS REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
  3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IF PURSUANT TO APPLICABLE STATE LAW, THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS NOT PERMITTED, THE LIABILITY OF FURNITURE.COM, THIRD PARTY CONTENT PROVIDERS, AND THEIR RESPECTIVE AGENTS, SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. IF NEW JERSEY LAW APPLIES, EXCLUSIONS AND LIMITATIONS OF LIABILITY FOR INTENTIONAL OR RECKLESS ACTS, GROSS NEGLIGENCE, NEGLIGENCE, AND STRICT LIABILITY DO NOT APPLY.
11. Indemnification. You agree to indemnify, defend, and hold harmless FURNITURE.COM, and each of its parents, subsidiaries, shareholders, members, directors, officers, employees, representatives, consultants, agents, suppliers, licensors, predecessors, successors and assigns, from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, damages, expenses, and costs (including, without limitation, reasonable attorneys' fees and costs) that arise out of or in connection with your access to or use of the Site, your misuse of any material, data, or other information downloaded or otherwise obtained from the Site, your order of merchandise through the Site, or your violation of these Terms of Use. We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you, in which event you will assist and cooperate with FURNITURE.COM in asserting any available defenses. This provision does not apply to intentional or reckless acts or gross negligence on the part of FURNITURE.COM. If New Jersey law applies, this provision also does not apply to negligence or strict liability on the part of FURNITURE.COM.
12. Copyright. FURNITURE.COM asks that its users respect the rights of intellectual property owners. If you believe that your work has been copied on the Site in a way that constitutes infringement, you agree to provide FURNITURE.COM the following information in the form prescribed by Section 512 of Title 17, United States Code:

  1. A description of the copyrighted work or works that you claim have been infringed;
  2. A description of the allegedly infringing material, including its location on the Site;
  3. Your address, telephone number, and email address;
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  5. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf; and
  6. An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Furniture.com’s Copyright Agent for notice of claims of copyright infringement on the Site is: copyrightagent@furniture.com; Copyright Agent, Furniture.com Customer Support, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338.
13. Linking to the Site. If you operate a web site and are interested in linking to the Site: you agree that (i) the link must be clearly marked; (ii) the link and its use must be in connection with a web site of appropriate subject matter; (iii) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with FURNITURE.COM's names and trademarks; (iv) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by FURNITURE.COM; and (v) the link, when activated by a user, must display the Site full-screen and not within a "frame." FURNITURE.COM reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms of Use or through other notice.
14. Governing Law. These Terms of Use are governed by the laws of the State of Florida, without regard to its conflict of law principles, except to the extent that the Federal Arbitration Act governs the Dispute Resolution/Arbitration Agreement, as stated below. The United Nations Convention for the International Sale of Goods does not apply.
15. Dispute Resolution/Arbitration Agreement.
  1. Mandatory Arbitration. YOU AND FURNITURE.COM AGREE THAT ANY DISPUTE OR CLAIM BETWEEN YOU AND FURNITURE.COM OR ANY AFFILIATE OF FURNITURE.COM OR ANY OF THEIR PARENT COMPANIES, SUBSIDIARIES, DIVISIONS, SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, PREDECESSORS, SUCCESSORS, OR ASSIGNS, INCLUDING BUT NOT LIMITED TO ANY DISPUTE OR CLAIM THAT RELATES IN ANY WAY TO ANY PRODUCT OR SERVICE SOLD OR DISTRIBUTED BY FURNITURE.COM, TO ANY TRANSACTION WITH FURNITURE.COM, TO ANY WARRANTY, TO THE TERMS AND CONDITIONS OF SALE, TO THE FINANCING OF ANY PURCHASE FROM FURNITURE.COM, TO THE COLLECTION OR STORAGE OF PERSONAL INFORMATION, OR TO THE TERMS OF USE, INCLUDING DISPUTES OR CLAIMS UNDER FEDERAL OR STATE STATUTES OR TORT LAW ("DISPUTE") MUST BE RESOLVED EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND NOT BY A COURT OR JURY, EXCEPT THAT YOU OR FURNITURE.COM MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF THE CLAIMS QUALIFY FOR SMALL CLAIMS COURT AND THE MATTER PROCEEDS ONLY ON AN INDIVIDUAL (NOT A CLASS OR REPRESENTATIVE) BASIS.
You and FURNITURE.COM waive the right to a trial by jury and any right to have a Dispute heard in court. In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator's decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at http://www.adr.org. You and FURNITURE.COM agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Agreement.
The Federal Arbitration Act ("FAA") applies to this Agreement and governs its interpretation and enforcement. The arbitrator will decide all issues relating to the enforceability, interpretation, scope, and application of this Agreement (including “gateway” issues of arbitrability), these Terms of Use, the Online Terms and Conditions of Sale, and any applicable warranty, except that a court will resolve any question regarding the meaning, validity or enforceability of Section B of this Agreement. The term "Dispute" and the requirement to arbitrate will be broadly interpreted. The Agreement will survive termination of any warranty.
B. Arbitration Class Action Waiver. You and FURNITURE.COM agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section B invalid or unenforceable, then Sections A and C of the Agreement will be null and void.
C. Fees and Costs in Arbitration. If your total damage claims are $25,000 or less, not including your attorneys' fees: (1) the arbitrator may award you your reasonable attorneys' fees, expert fees, and costs if you prevail in the arbitration; (2) the arbitrator may not award FURNITURE.COM its attorneys' fees, expert fees, or costs unless the arbitrator determines that your claim was frivolous or brought in bad faith; and (3) FURNITURE.COM will bear all filing fees and administrative fees and either reimburse you for any such fees that AAA requires you to pay upon initiating arbitration or, if you send a written request to Legal Department, Furniture.com America LLC, P.O. Box 468431, Perimeter Center, 4707 Ashford Dunwoody Road, Atlanta, GA 30338 before you initiate arbitration, FURNITURE.COM will pay to AAA any such fees that AAA requires to be paid upon initiation of arbitration. If your total damage claims are more than $25,000, not including your attorneys' fees, then the arbitrator may award the prevailing party all or a portion of its reasonable attorneys' fees, expert fees, and costs. In arbitrations conducted under AAA's Consumer Arbitration Rules, (a) FURNITURE.COM will bear the arbitrator's fees and expenses, and (b) where no disclosed claims or counterclaims exceed $25,000, the Dispute shall be resolved by the submission of documents only/desk arbitration, except that any party may ask for a hearing or the arbitrator may decide that a hearing is necessary. Except as otherwise provided herein, all filing fees, administrative fees, and arbitrator fees and expenses will be paid in accordance with the applicable AAA rules.
D. Non-Arbitration Class Action and Jury Waiver. You and FURNITURE.COM agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and FURNITURE.COM waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor FURNITURE.COM may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.
E. Severability. If any part of this Agreement is found invalid or unenforceable, then the other parts of the Agreement shall remain in full force and effect, except that if any part of Section B is found invalid or unenforceable, then Sections A and C of the Agreement will be null and void, and the other parts of the Agreement shall remain in full force and effect.
16. Assignment. We may assign our rights and delegate our duties under these Terms of Use at any time to any party without notice to you. You may not assign these Terms of Use without our prior written consent.
17. Interpretation. These Terms of Use, and, as applicable, our Online Terms and Conditions of Sale, are the entire agreement between you and FURNITURE.COM with respect to your access to and use of the Site. FURNITURE.COM's failure to enforce any provision in these Terms of Use will not constitute a waiver of that provision or any other provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by FURNITURE.COM. If any provision of these Terms of Use is held invalid, void, or unenforceable, that provision will be considered severable from the remaining provisions and the remaining provisions will remain in full force and effect, except as set forth in Section 15(B) and (E) above. The headings in these Terms of Use are for convenience only and do not affect the interpretation of these Terms. These Terms will inure to the benefit of FURNITURE.COM's successors and assigns.
18. Survival. Any provisions of these Terms of Use that are intended to survive termination (including any provisions regarding indemnification or limitation of our liability and the Dispute Resolution/Arbitration Agreement will continue in effect beyond any termination of these Terms of Use or of your access to the Site.
19. Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and FURNITURE.COM may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
20. Contact Us. If you have any other questions or concerns regarding these Terms of Use, please contact us by mail at: Furniture.com America LLC, P.O. Box 468431, Atlanta, GA 30338 or by email at customerservice@furniture.com.

Furniture.com Privacy Notice

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Table of Contents


Furniture.com Privacy Notice
Updated: July 16, 2025
Furniture.com America LLC (“Furniture.com, “we,” “us,” or “our”) respects your concerns about privacy. This Privacy Notice applies to our processing of personal information that we may collect through Furniture.com and any other websites or mobile apps that link to this notice (collectively, “Site”).
This Privacy Notice describes the type of personal information we obtain about consumers through the Site, how we may use the information, with whom we may share it and the choices available regarding our processing of the information. The Privacy Notice also describes the measures we take to safeguard personal information and how individuals can contact us about our privacy practices.
If you are a California consumer, please see the section of this Privacy Notice called “California Consumer Privacy Statement” for more information about your privacy rights.

Information We Obtain
Information We Obtain About You
We may obtain certain personal information through the Site. The types of personal information we may obtain include:
  • Contact information, such as your name, telephone number, and postal and email address;
  • Personal characteristics, such as your age and birthdate;
  • Account information, such as login information, account preferences and other account details;
  • Payment information, such as name, billing and delivery address and payment card details, including card number, expiration date, and security code, which may be collected and stored by us or our third-party payment processors and which we may transmit to certain other third-parties, including fraud-detection services;
  • Device information, as described in the Automated Data Collection section below;
  • Information about the products or services purchased, requested, obtained, interacted with, searched, browsed, or considered, such as order history, preferences or tendencies; and
  • Any other information you submit through our Site or interactions with us, such as through forms, surveys, registration pages, emails, calls, comments, photo uploads, reviews, customer support tools and other features on the Site.
We may collect this information when you use our Site or otherwise interact with us (for example, call, chat, text, or email us). In some cases, we also may obtain your personal information from other parties, such as through Site retail participants or from our affiliates, vendors, and other third parties with whom we work. We also may obtain other personal information about you in ways that we describe at the time of collection.
Automated Data Collection
When you interact with our Site or open our emails, we may obtain certain information by automated means, such as through cookies, web server logs, web beacons (including pixels and tags), session replay software, scripts, tracking software and other technologies. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Site; (3) tailor the Site to your preferences; (4) measure the usability of the Site and the effectiveness of our communications; (5) authenticate your identity, protect against fraud and provide our products and services; and (6) otherwise manage and enhance our products and services, and help them work properly.
We may use these automated technologies through our Site to collect information about your device, browsing actions, usage patterns and location. Through these automated means, we obtain:
  • Device and Browser Information, such as your device IP address, general location information, unique device identifiers, device type and model, device characteristics and settings, browser and other app information (such as browser type, settings and characteristics), operating system information (such as type and version), network connection type, language and country preferences, and other device and application details.
  • Information about your interactions with our Site, such as pages visited, links clicked, features used, referring or exit URLs, dates and times of access, session information, clickstream and page-scroll data, and other information about your interactions with our Site.
Through these automated technologies, we may track information about your online activities over time and across third-party websites and apps, such as our Site retail participants’ sites and apps. Your browser may tell you how to be notified about certain types of cookies and how to restrict or disable them. Please note, however, that without cookies, you may not be able to enjoy all of the features of our Site. For certain devices, you may be able to manage how your device and browser share certain device data by adjusting the privacy and security settings on your device.
In addition, we may collect your device’s geolocation information through GPS, Bluetooth, WiFi signals and other technologies. Your device’s operating system or web browser may provide you with a notification when an app attempts to collect your precise geolocation. Please note that if you decline to allow the Site to collect your precise geolocation, you may not be able to use all of the Site features.
How We Use the Information We Collect
We may use the information we obtain about you to:
  • Provide our products and services and those of our Site retail participants, and manage your accounts and profile;
  • Process and fulfill transactions in connection with our Site retail participants’ products and services;
  • Communicate with you (including sending you offers and other communications about our products and services and those of our Site retail participants), respond to inquiries and offer customer support;
  • Personalize your experience with our Site or our Site retail participants’ websites or apps;
  • Advertise and market our products and services or those of our Site retail participants;
  • Administer participation in surveys, sweepstakes, promotions or other programs;
  • Perform analytics and market, trend or statistical research;
  • Compile, anonymize or aggregate personal information for our business purposes;
  • Operate, evaluate and improve our business (including developing new products and services; improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions);
  • Maintain and enhance the safety and security of our products and services, prevent misuse and troubleshoot technical issues;
  • Verify your identity and protect against fraud and other criminal activity, claims and other liabilities; and
  • Exercise our rights and remedies and defend against legal claims; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Terms of Use.
We also may use the information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
Third-Party Analytics Services
We may use third-party analytics services on the Site, such as Google Analytics. The providers of these analytics services use technologies such as cookies and web beacons to help us analyze your use of the Site. The information collected through these means may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/.
Online Tracking and Interest-Based Advertising
You may see our ads on other websites or apps because we use third-party ad services on our Site. Through these ad services, we can tailor our messaging to individuals considering demographic data, inferred interests and browsing context. These ad services track information about your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These ad services may collect data about your visits to websites and apps that participate in these services, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Site and on third-party websites and apps that participate in these ad services. These ad services use this information to show you ads that may be tailored to your individual interests. This process also helps us track the effectiveness of our marketing efforts.
As described above, we may share your personal information by allowing these third-party ad and analytics services to collect personal information via automated technologies on our Site for cross-context behavioral advertising purposes. This kind of sharing may be considered a “sale” under applicable law when the personal information is exchanged for non-monetary consideration. The sharing also may be considered processing of personal information for targeted advertising under applicable law. Please see the “Your Choices and Rights” section below for additional information on the rights to opt-out of this disclosure of your information. To learn how to opt out of interest-based advertising in the U.S., please visit www.aboutads.info/choices, www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/.
Information Sharing
We may share personal information, as set forth below:
  • Affiliated Entities: We share personal information with our affiliates for the purposes described in this Privacy Notice.
  • Our Participants: We may share your personal information with our Site retail participants and joint marketing partners. Because the Site is intended to make available products and services of third-party retailers, when requesting to purchase a product or obtain information about a third-party retailer, you are intentionally disclosing your personal information or interacting with the relevant Site retail participant.
  • Service Providers: We also may share the information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as providers of technology, communications, fraud prevention, security, advertising, marketing, analytics, and other services.
  • Social Networks: We may share your personal information with social media platforms if you use those services to connect with us through the features on our Site.
  • Business Transfers: We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
  • Others: We may disclose personal information (1) if we are required to do so by law or legal process, such as a court order or subpoena; (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity or (6) otherwise with your consent or as directed by your representative.

Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as indicated in the How To Contact Us section of this Privacy Notice. You can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.
Subject to applicable law, you may have the right to (1) request access to the personal information we maintain about you; (2) request that we update, correct, or delete your personal information; (3) or opt-out of the processing of your personal information for purposes of targeted advertising, certain profiling or the sale of your personal information. In addition, subject to applicable law, you may have the right to receive, in a structured, commonly used and machine-readable format, certain of your personal information that you have provided to us. Subject to applicable law, you may have the right to have this information transmitted to another company, where it is technically feasible.
If you are a California resident, please see our California Consumer Privacy Statement for more information about your privacy practices and your rights and choices.
Site Retail Participants and Other Third-Party Online Services and Features
Please keep in mind that this Privacy Notice applies to the personal information we collect through the Site. This Privacy Notice does not apply to personal information collected on the sites or apps of our Site retail participants. For such information, please check with the Site retail participant that you interact with for additional information about their privacy practices and policies. We are not responsible for the privacy or data security practices of our Site retail participants, which may differ from those explained in this Privacy Notice.
In addition, the Site may provide links to other online services (such as social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ information practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Retention of Personal Information
To the extent required by applicable law, we retain your personal information for the time period reasonably necessary to achieve the purposes described in this Privacy Notice, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law. We may retain your personal information for a longer period in the event of a complaint or in reasonable anticipation of litigation.
Children's Personal Information
The Site is designed for a general audience and is not directed to children under the age of 13. We do not knowingly solicit or collect personal data from anyone under the age of 18. If you believe your child’s personal data may be processed in the services, you can contact us using the information in the “How To Contact Us” section of this Notice to request that we delete the personal data.
Updates to Our Privacy Notice
We may update this Privacy Notice from time to time and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the notice when it was most recently updated.
How to Contact Us
If you have any questions or concerns regarding this Privacy Notice, you may email us at legalnotices@furniture.com or call us at 855-277-0614. You may also write to us at:
Furniture.com America LLC
Attn: Legal Department
4004 Summit Blvd NE Ste 600
Atlanta GA 30319

California Consumer Privacy Statement
Last Updated: July 16, 2025
This California Consumer Privacy Statement supplements the Furniture.com Privacy Notice and applies solely to personal information collected about California consumers, such as our customers, website visitors and business partners.
This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).
Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the Last Updated date of this Privacy Statement) the following categories of personal information about you:
  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers, and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, IP address, email address, account name, and other similar identifiers
  • Additional Data Subject to Cal. Civ. Code § 1798.80: credit card number, debit card number and other financial information
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as age and gender
  • Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
  • Online Activity: Internet and other electronic network activity information, such as browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Geolocation Data
  • Sensory Information: audio, electronic, visual, and similar information
  • Employment Information: professional or employment-related information
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We may use (and may have used during the 12-month period prior to the Last Updated date of this Privacy Statement) your personal information for the purposes described in the Privacy Notice and for the following business purposes:
  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage, or providing similar services;
  • Providing advertising and marketing services;
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
  • Short-term, transient use, such as nonpersonalized advertising shown as part of your current interaction with us;
  • Helping to ensure security and integrity;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them;
  • Debugging to identify and repair errors;
  • Undertaking internal research for technological development and demonstration; and
  • Managing our relationships with current or prospective partners, vendors and other business partners.

We do not collect or process sensitive personal information for purposes of inferring characteristics about consumers.
To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.
Retention of Personal Information
We will retain your personal information as described in the “Retention of Personal Information” section of the Privacy Notice.
Sources of Personal Information
During the 12-month period prior to the Last Updated date of this Privacy Statement, we may have obtained personal information about you from the following categories of sources:
  • Directly from you, such as when you contact us
  • Your devices, such as when you use our Site
  • Others who use our Site or services, such as your family, friends or employer
  • Our affiliates and subsidiaries
  • Service providers, contractors and other vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Internet service providers (“ISPs”)
  • Operating systems and platforms
  • Social networks

Sale or Sharing of Personal Information
We do not sell your personal information in exchange for monetary compensation. We may share your personal information by allowing certain third parties (such as online advertising services) to collect personal information via automated technologies on our websites and apps for cross-context behavioral advertising purposes. This kind of sharing may be considered a “sale” under California law when the personal information is exchanged for non-monetary consideration. You have the right to opt out of these types of disclosures of your information.
We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the 12-month period prior to the Last Updated date of this California Consumer Privacy Statement) the following categories of personal information about you to online advertising services:
  • Identifiers
  • Commercial Information
  • Online Activity
  • Inferences
You have the right to opt-out of this disclosure of your information, as detailed below. We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.
Disclosure of Personal Information
During the 12-month period prior to the Last Updated date of this Privacy Statement, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:
Category of Personal Information
Categories of Third Parties
Identifiers
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Additional Data Subject to Cal. Civ. Code § 1798.80
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Protected Classifications
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Commercial Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Online Activity
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Geolocation Data
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Sensory Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Employment Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Inferences
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

In addition to the categories of third parties identified above, during the 12-month period prior to the Last Updated date of this California Consumer Privacy Statement, we may have disclosed personal information about you to government entities, and third parties in connection with corporate transactions, such as mergers, acquisitions or divestitures.
California Consumer Privacy Rights
You have certain choices regarding your personal information, as described below.
  • Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed, and sold or shared about you.
  • Correction: You have the right to request that we correct the personal information we maintain about you, if that information is inaccurate.
  • Deletion: You have the right to request that we delete certain personal information we have collected from you.
  • Opt-Out of Sale or Sharing: You have the right to opt-out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes.
  • Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.

To submit an access, correction, deletion or Shine the Light request, please contact us at legalnotices@furniture.com. You can opt-out of the sale or sharing of your personal information by clicking ‘Your Privacy Choices’ in the footer of https://www.furniture.com/or broadcasting the Global Privacy Control signal. To submit a request as an authorized agent on behalf of a consumer, please send an email to legalnotices@furniture.com with the subject line Authorized Agent Request. For questions or concerns about our privacy policies and practices, please contact us as described in the “How to Contact Us” section of our Privacy Notice.
Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your deletion or correction request. If you have a Furniture.com account with us, we may verify your identity by requiring you to sign in to your account. If you do not have a Furniture.com account with us and you request access to, correction of or deletion of your personal information, we may verify your identity by requiring you to authenticate your email address or providing information about your transactions or prior interactions with us. In addition, if you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
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Furniture.com Privacy Policy
Updated: April 14, 2023
Furniture.com America LLC (“Furniture.com, “we,” “us,” or “our”) respects your concerns about privacy. This Privacy Policy applies to our processing of personal information that we may collect through Furniture.com and any other websites or mobile apps that link to this notice (collectively, “Site”).
This Privacy Policy describes the type of personal information we obtain about consumers through the Site, how we may use the information, with whom we may share it and the choices available regarding our processing of the information. The Privacy Policy also describes the measures we take to safeguard personal information and how individuals can contact us about our privacy practices.
If you are a California consumer, please see the section of this Privacy Policy called “California Consumer Privacy Statement” for more information about your privacy rights.

Information We Obtain
Information We Obtain About You
We may obtain certain personal information through the Site. The types of personal information we may obtain include:
  • Contact information, such as your name, telephone number, and postal and email address;
  • Personal characteristics, such as your age and birthdate;
  • Account information, such as login information, account preferences and other account details;
  • Payment information, such as name, billing and delivery address and payment card details, including card number, expiration date, and security code, which may be collected and stored by us or our third-party payment processors and which we may transmit to certain other third-parties, including fraud-detection services;
  • Device information, as described in the Automated Data Collection section below;
  • Information about the products or services purchased, requested, obtained, interacted with, searched, browsed, or considered, such as order history, preferences or tendencies; and
  • Any other information you submit through our Site or interactions with us, such as through forms, surveys, registration pages, emails, calls, comments, photo uploads, reviews, customer support tools and other features on the Site.
We may collect this information when you use our Site or otherwise interact with us (for example, call, chat, text, or email us). In some cases, we also may obtain your personal information from other parties, such as through Site retail participants or from our affiliates, vendors, and other third parties with whom we work. We also may obtain other personal information about you in ways that we describe at the time of collection.
Automated Data Collection
When you interact with our Site or open our emails, we may obtain certain information by automated means, such as through cookies, web server logs, web beacons (including pixels and tags), session replay software, scripts, tracking software and other technologies. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with the Site; (3) tailor the Site to your preferences; (4) measure the usability of the Site and the effectiveness of our communications; (5) authenticate your identity, protect against fraud and provide our products and services; and (6) otherwise manage and enhance our products and services, and help them work properly.
We may use these automated technologies through our Site to collect information about your device, browsing actions, usage patterns and location. Through these automated means, we obtain:
  • Device and Browser Information, such as your device IP address, general location information, unique device identifiers, device type and model, device characteristics and settings, browser and other app information (such as browser type, settings and characteristics), operating system information (such as type and version), network connection type, language and country preferences, and other device and application details.
  • Information about your interactions with our Site, such as pages visited, links clicked, features used, referring or exit URLs, dates and times of access, session information, clickstream and page-scroll data, and other information about your interactions with our Site.
Through these automated technologies, we may track information about your online activities over time and across third-party websites and apps, such as our Site retail participants’ sites and apps. Your browser may tell you how to be notified about certain types of cookies and how to restrict or disable them. Please note, however, that without cookies, you may not be able to enjoy all of the features of our Site. For certain devices, you may be able to manage how your device and browser share certain device data by adjusting the privacy and security settings on your device.
In addition, we may collect your device’s geolocation information through GPS, Bluetooth, WiFi signals and other technologies. Your device’s operating system or web browser may provide you with a notification when an app attempts to collect your precise geolocation. Please note that if you decline to allow the Site to collect your precise geolocation, you may not be able to use all of the Site features.
How We Use the Information We Collect
We may use the information we obtain about you to:
  • Provide our products and services and those of our Site retail participants, and manage your accounts and profile;
  • Process and fulfill transactions in connection with our Site retail participants’ products and services;
  • Communicate with you (including sending you offers and other communications about our products and services and those of our Site retail participants), respond to inquiries and offer customer support;
  • Personalize your experience with our Site or our Site retail participants’ websites or apps;
  • Advertise and market our products and services or those of our Site retail participants;
  • Administer participation in surveys, sweepstakes, promotions or other programs;
  • Perform analytics and market, trend or statistical research;
  • Compile, anonymize or aggregate personal information for our business purposes;
  • Operate, evaluate and improve our business (including developing new products and services; improving and analyzing our products and services; managing our communications; and performing accounting, auditing and other internal functions);
  • Maintain and enhance the safety and security of our products and services, prevent misuse and troubleshoot technical issues;
  • Verify your identity and protect against fraud and other criminal activity, claims and other liabilities; and
  • Exercise our rights and remedies and defend against legal claims; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies, including our Terms of Use.
We also may use the information in other ways for which we provide specific notice at the time of collection or otherwise with your consent.
Third-Party Analytics Services
We may use third-party analytics services on the Site, such as Google Analytics. The providers of these analytics services use technologies such as cookies and web beacons to help us analyze your use of the Site. The information collected through these means may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/.
Online Tracking and Interest-Based Advertising
You may see our ads on other websites or apps because we use third-party ad services on our Site. Through these ad services, we can tailor our messaging to individuals considering demographic data, inferred interests and browsing context. These ad services track information about your online activities over time and across third-party websites and apps by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These ad services may collect data about your visits to websites and apps that participate in these services, such as the pages or ads you view and the actions you take on the websites or apps. This data collection takes place both on our Site and on third-party websites and apps that participate in these ad services. These ad services use this information to show you ads that may be tailored to your individual interests. This process also helps us track the effectiveness of our marketing efforts.
As described above, we may share your personal information by allowing these third-party ad and analytics services to collect personal information via automated technologies on our Site for cross-context behavioral advertising purposes. This kind of sharing may be considered a “sale” under applicable law when the personal information is exchanged for non-monetary consideration. The sharing also may be considered processing of personal information for targeted advertising under applicable law. Please see the “Your Choices and Rights” section below for additional information on the rights to opt-out of this disclosure of your information. To learn how to opt out of interest-based advertising in the U.S., please visit www.aboutads.info/choices, www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/.
Information Sharing
We may share personal information, as set forth below:
  • Affiliated Entities: We share personal information with our affiliates for the purposes described in this Privacy Policy.
  • Our Participants: We may share your personal information with our Site retail participants and joint marketing partners. Because the Site is intended to make available products and services of third-party retailers, when requesting to purchase a product or obtain information about a third-party retailer, you are intentionally disclosing your personal information or interacting with the relevant Site retail participant.
  • Service Providers: We also may share the information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as providers of technology, communications, fraud prevention, security, advertising, marketing, analytics, and other services.
  • Social Networks: We may share your personal information with social media platforms if you use those services to connect with us through the features on our Site.
  • Business Transfers: We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
  • Others: We may disclose personal information (1) if we are required to do so by law or legal process, such as a court order or subpoena; (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity or (6) otherwise with your consent or as directed by your representative.

Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you. To update your preferences, limit the communications you receive from us, or submit a request, please contact us as indicated in the How To Contact Us section of this Privacy Policy. You can unsubscribe from our marketing mailing lists by following the “Unsubscribe” link in our emails.
Subject to applicable law, you may have the right to (1) request access to the personal information we maintain about you; (2) request that we update, correct, or delete your personal information; (3) or opt-out of the processing of your personal information for purposes of targeted advertising, certain profiling or the sale of your personal information. In addition, subject to applicable law, you may have the right to receive, in a structured, commonly used and machine-readable format, certain of your personal information that you have provided to us. Subject to applicable law, you may have the right to have this information transmitted to another company, where it is technically feasible.
If you are a California resident, please see our California Consumer Privacy Statement for more information about your privacy practices and your rights and choices.
Site Retail Participants and Other Third-Party Online Services and Features
Please keep in mind that this Privacy Policy applies to the personal information we collect through the Site. This Privacy Policy does not apply to personal information collected on the sites or apps of our Site retail participants. For such information, please check with the Site retail participant that you interact with for additional information about their privacy practices and policies. We are not responsible for the privacy or data security practices of our Site retail participants, which may differ from those explained in this Privacy Policy.
In addition, the Site may provide links to other online services (such as social media platforms), and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, we are not responsible for these third parties’ information practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Retention of Personal Information
To the extent required by applicable law, we retain your personal information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection, taking into account applicable statutes of limitation and records retention requirements under applicable law. We may retain your personal information for a longer period in the event of a complaint or in reasonable anticipation of litigation.
Children's Personal Information
The Site is designed for a general audience and is not directed to children under the age of 13. We do not knowingly solicit or collect personal data from anyone under the age of 18. If you believe your child’s personal data may be processed in the services, you can contact us using the information in the “How To Contact Us” section of this Policy to request that we delete the personal data.
Updates to Our Privacy Policy
We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our personal information practices. We will indicate at the top of the policy when it was most recently updated.
How to Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may email us at legalnotices@furniture.com or call us at 855-277-0614. You may also write to us at:
Furniture.com America LLC
Attn: Legal Department
4004 Summit Blvd NE Ste 600
Atlanta GA 30319

California Consumer Privacy Statement
Last Updated: April 14, 2023
This California Consumer Privacy Statement supplements the Furniture.com Privacy Policy and applies solely to personal information collected about California consumers, such as our customers, website visitors and business partners.
This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (collectively, the “CCPA”).
Notice of Collection and Use of Personal Information
We may collect (and may have collected during the 12-month period prior to the Last Updated date of this Privacy Statement) the following categories of personal information about you:
  • Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers, and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, IP address, email address, account name, and other similar identifiers
  • Additional Data Subject to Cal. Civ. Code § 1798.80: credit card number, debit card number and other financial information
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as age and gender
  • Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
  • Online Activity: Internet and other electronic network activity information, such as browsing history, search history, and information regarding your interaction with websites, applications or advertisements
  • Geolocation Data
  • Sensory Information: audio, electronic, visual, and similar information
  • Employment Information: professional or employment-related information
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We may use (and may have used during the 12-month period prior to the Last Updated date of this Privacy Statement) your personal information for the purposes described in the Privacy Policy and for the following business purposes:
  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytics services, providing storage, or providing similar services;
  • Providing advertising and marketing services;
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance;
  • Short-term, transient use, such as nonpersonalized advertising shown as part of your current interaction with us;
  • Helping to ensure security and integrity;
  • Undertaking activities to verify or maintain the quality or safety of our services or devices and to improve, upgrade, or enhance them;
  • Debugging to identify and repair errors;
  • Undertaking internal research for technological development and demonstration; and
  • Managing our relationships with current or prospective partners, vendors and other business partners.

We do not collect or process sensitive personal information for purposes of inferring characteristics about consumers.
To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.
Retention of Personal Information
We will retain your personal information as described in the “Retention of Personal Information” section of the Privacy Policy.
Sources of Personal Information
During the 12-month period prior to the Last Updated date of this Privacy Statement, we may have obtained personal information about you from the following categories of sources:
  • Directly from you, such as when you contact us
  • Your devices, such as when you use our Site
  • Others who use our Site or services, such as your family, friends or employer
  • Our affiliates and subsidiaries
  • Service providers, contractors and other vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Internet service providers (“ISPs”)
  • Operating systems and platforms
  • Social networks

Sale or Sharing of Personal Information
We do not sell your personal information in exchange for monetary compensation. We may share your personal information by allowing certain third parties (such as online advertising services) to collect personal information via automated technologies on our websites and apps for cross-context behavioral advertising purposes. This kind of sharing may be considered a “sale” under California law when the personal information is exchanged for non-monetary consideration. You have the right to opt out of these types of disclosures of your information.
We may sell or share for cross-context behavioral advertising purposes (and may have sold or shared during the 12-month period prior to the Last Updated date of this California Consumer Privacy Statement) the following categories of personal information about you to online advertising services:
  • Identifiers
  • Commercial Information
  • Online Activity
  • Inferences
You have the right to opt-out of this disclosure of your information, as detailed below. We do not have actual knowledge that we sell or share the personal information of minors under 16 years of age.
Disclosure of Personal Information
During the 12-month period prior to the Last Updated date of this Privacy Statement, we may have disclosed the following categories of personal information about you for a business purpose to the following categories of third parties:
Category of Personal Information
Categories of Third Parties
Identifiers
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Additional Data Subject to Cal. Civ. Code § 1798.80
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Protected Classifications
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Commercial Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Online Activity
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Geolocation Data
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Sensory Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Employment Information
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

Inferences
  • Our affiliates and subsidiaries
  • Vendors who provide services on our behalf
  • Our joint marketing, Site retail participants and other business partners
  • Online advertising services
  • Data analytics providers
  • Social networks
  • ISPs and operating systems and platforms

In addition to the categories of third parties identified above, during the 12-month period prior to the Last Updated date of this California Consumer Privacy Statement, we may have disclosed personal information about you to government entities, and third parties in connection with corporate transactions, such as mergers, acquisitions or divestitures.
California Consumer Privacy Rights
You have certain choices regarding your personal information, as described below.
  • Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed, and sold or shared about you.
  • Correction: You have the right to request that we correct the personal information we maintain about you, if that information is inaccurate.
  • Deletion: You have the right to request that we delete certain personal information we have collected from you.
  • Opt-Out of Sale or Sharing: You have the right to opt-out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes.
  • Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.

To submit an access, correction, deletion or Shine the Light request, please contact us at legalnotices@furniture.com. You can opt-out of the sale or sharing of your personal information by clicking here or broadcasting the Global Privacy Control signal. To submit a request as an authorized agent on behalf of a consumer, please send an email to legalnotices@furniture.com with the subject line Authorized Agent Request. For questions or concerns about our privacy policies and practices, please contact us as described in the “How to Contact Us” section of our Privacy Policy.
Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your deletion or correction request. If you have a Furniture.com account with us, we may verify your identity by requiring you to sign in to your account. If you do not have a Furniture.com account with us and you request access to, correction of or deletion of your personal information, we may verify your identity by requiring you to authenticate your email address or providing information about your transactions or prior interactions with us. In addition, if you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request.
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Furniture.com America LLC: U.S. Online Privacy Notice


Last Updated: November 7, 2022


Furniture.com America LLC and its affiliates (collectively, "Furniture.com") respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the "Sites"). Furniture.com


This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.


Information We Collect


Information We Obtain About You

We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:

  • Contact information, such as your name, email and postal address, and telephone number;
  • account information, such as online password and other log-in details used to access the Sites;
  • payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third- party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
  • geolocation information (on our app), and other general location information;
  • information about the products or services you purchased, requested, obtained or considered, including your online order history, and your service or parts requests,
  • in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
  • other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature or Customer Care Account) on our Sites.

Through the Sites and in our stores, you may apply for financing or other methods of paying for your Furniture.com purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them.

Information We Obtain by Automated Means

When you interact with our products and services, we, our partners, our advertisers, and third party advertising networks obtain certain information by automated means, such as cookies, web server logs, web beacons, session replay software, scripts, tracking software and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet- connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. “Session replay software” tracks a visitor’s activities on websites, including keyboard strokes, page scrolling, and mouse/pointer locations, movements, and clicks.


We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream and page-scroll data and other information about your interactions with our Sites, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites.


Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.


How We Use the Information We Collect


We may use the information we obtain about you to:

  • Provide our products and services (including delivery, repairs, and customer service) to you;
  • provide technical support;
  • establish and manage your Furniture.com account and profile;
  • process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
  • notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
  • administer your participation in surveys and market research; personalize your experience with our Sites;
  • communicate with you and provide customer support (such as by email, text, call and in other ways);
  • send you offers or other marketing or promotional materials on behalf of Furniture.com;
  • perform analytics (including market and consumer research, trend analysis and financial analysis);
  • operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
  • contact you to conduct surveys or market or advertise to you;
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use and Terms of Sale.

We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.


Third-Party Analytics Services

We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy.


Online Tracking and Interest-Based Advertising

On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts.


Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit Digital Advertising Alliance opt out and Network Advertising Initiative opt out.


Information Sharing

We do not sell or otherwise share personal information we collect about you except as described in this U.S. Online Privacy Notice. We may share your personal information with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing and other service providers that provide financing for Furntiure.com purchases. In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes that are not marketing-related, such as for fraud prevention or security services, to build or improve the quality of the services they provide to us, or to help protect against illegal activity.


We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.


We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).


Your Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, stop receiving emails, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Online Privacy Notice.


Other Online Services and Third-Party Features

Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Furniture.com is not responsible for these third parties' information practices.


How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


Children's Personal Information

The Sites are directed toward a general audience and is not directed to children under 13 years of age. Furniture.com does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Online Privacy Notice.


Updates to Our U.S. Online Privacy Notice

This U.S. Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Online Privacy Notice and indicate at the top of the notice when it was most recently updated.


How to Contact Us

If you have any questions or concerns regarding this U.S. Online Privacy Notice, you may email us at legalnotices@furniture.com or call us at 1-888-709-5380. You may also write to us at:

Furniture.com America LLC

Attn: Legal

11540 Highway 92 East

Seffner, Florida 33584


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Table of Contents


Furniture.com America LLC: U.S. Online Privacy Notice


Last Updated: August 31, 2022


Furniture.com America LLC and its affiliates (collectively, "Furniture.com") respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the "Sites"). Furniture.com


This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.


Information We Collect


Information We Obtain About You

We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:

  • Contact information, such as your name, email and postal address, and telephone number;
  • account information, such as online password and other log-in details used to access the Sites;
  • payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third- party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
  • geolocation information (on our app), and other general location information;
  • information about the products or services you purchased, requested, obtained or considered, including your online order history, and your service or parts requests,
  • in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
  • other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature or Customer Care Account) on our Sites.

Through the Sites and in our stores, you may apply for financing or other methods of paying for your Furniture.com purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them.

Information We Obtain by Automated Means

When you interact with our products and services, we, our partners, our advertisers, and third party advertising networks obtain certain information by automated means, such as cookies, web server logs, web beacons, session replay software, scripts, tracking software and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet- connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. “Session replay software” tracks a visitor’s activities on websites, including keyboard strokes, page scrolling, and mouse/pointer locations, movements, and clicks.


We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream and page-scroll data and other information about your interactions with our Sites, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites.


Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.


How We Use the Information We Collect


We may use the information we obtain about you to:

  • Provide our products and services (including delivery, repairs, and customer service) to you;
  • provide technical support;
  • establish and manage your Furniture.com account and profile;
  • process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
  • notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
  • administer your participation in surveys and market research; personalize your experience with our Sites;
  • communicate with you and provide customer support (such as by email, text, call and in other ways);
  • send you offers or other marketing or promotional materials on behalf of Furniture.com;
  • perform analytics (including market and consumer research, trend analysis and financial analysis);
  • operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
  • contact you to conduct surveys or market or advertise to you;
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use and Terms of Sale.

We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.


Third-Party Analytics Services

We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy.


Online Tracking and Interest-Based Advertising

On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts.


Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit Digital Advertising Alliance opt out and Network Advertising Initiative opt out.


Information Sharing

We do not sell or otherwise share personal information we collect about you except as described in this U.S. Online Privacy Notice. We may share your personal information with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing and other service providers that provide financing for Furntiure.com purchases. In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes.


We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.


We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).


Your Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, stop receiving emails, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Online Privacy Notice.


Other Online Services and Third-Party Features

Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Furniture.com is not responsible for these third parties' information practices.


How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


Children's Personal Information

The Sites are directed toward a general audience and is not directed to children under 13 years of age. Furniture.com does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Online Privacy Notice.


Updates to Our U.S. Online Privacy Notice

This U.S. Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Online Privacy Notice and indicate at the top of the notice when it was most recently updated.


How to Contact Us

If you have any questions or concerns regarding this U.S. Online Privacy Notice, you may email us at legalnotices@furniture.com or call us at 1-888-709-5380. You may also write to us at:

Furniture.com America LLC

Attn: Legal

11540 Highway 92 East

Seffner, Florida 33584


Download

Table of Contents


Furniture.com America LLC: U.S. Online Privacy Notice


Last Updated: May 6, 2022


Furniture.com America LLC and its affiliates (collectively, "Furniture.com") respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the "Sites"). Furniture.com


This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.


Information We Collect


Information We Obtain About You

We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:

  • Contact information, such as your name, email and postal address, and telephone number;
  • account information, such as online password and other log-in details used to access the Sites;
  • payment information, such as name, billing and delivery address and payment card details, including card number, expiration date and security code, which is collected and stored by us and by our third- party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
  • geolocation information (on our app), and other general location information;
  • information about the products or services you purchased, requested, obtained or considered, including your online order history, and your service or parts requests,
  • in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
  • other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature or Customer Care Account) on our Sites.

Through the Sites and in our stores, you may apply for financing or other methods of paying for your Furniture.com purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them.

Information We Obtain by Automated Means

When you interact with our products and services, we, our partners, our advertisers, and third party advertising networks obtain certain information by automated means, such as cookies, web server logs, web beacons, session replay software, scripts, tracking software and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet- connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. “Session replay software” tracks a visitor’s activities on websites, including keyboard strokes, page scrolling, and mouse/pointer locations, movements, and clicks.


We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream and page-scroll data and other information about your interactions with our Sites, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites.


Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.


How We Use the Information We Collect


We may use the information we obtain about you to:

  • Provide our products and services (including delivery, repairs, and customer service) to you;
  • provide technical support;
  • establish and manage your Furniture.com account and profile;
  • process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
  • notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
  • administer your participation in surveys and market research; personalize your experience with our Sites;
  • communicate with you and provide customer support (such as by email, text, call and in other ways);
  • send you offers or other marketing or promotional materials on behalf of Furniture.com;
  • perform analytics (including market and consumer research, trend analysis and financial analysis);
  • operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
  • contact you to conduct surveys or market or advertise to you;
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use and Terms of Sale.

We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.


Third-Party Analytics Services

We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy.


Online Tracking and Interest-Based Advertising

On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts.


Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit Digital Advertising Alliance opt out and Network Advertising Initiative opt out.


Information Sharing

We do not sell or otherwise share personal information we collect about you except as described in this U.S. Online Privacy Notice. We may share your personal information with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing and other service providers that provide financing for Furntiure.com purchases. In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes.


We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.


We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).


Your Choices

We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, stop receiving emails, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Online Privacy Notice.


Other Online Services and Third-Party Features

Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Furniture.com is not responsible for these third parties' information practices.


How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


Children's Personal Information

The Sites are directed toward a general audience and is not directed to children under 13 years of age. Furniture.com does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Online Privacy Notice.


Updates to Our U.S. Online Privacy Notice

This U.S. Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Online Privacy Notice and indicate at the top of the notice when it was most recently updated.


How to Contact Us

If you have any questions or concerns regarding this U.S. Online Privacy Notice, you may email us at [customerservice@furniture.com] or call us at 1-888-709-5380. You may also write to us at:

Furniture.com America LLC

Attn: Legal

11540 Highway 92 East

Seffner, Florida 33584


Download

Table of Contents



Furniture.com America LLC: U.S. Online Privacy Notice
Furniture.com America LLC and its affiliates (collectively, "Furniture.com") respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the "Sites"). Furniture.com
This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.
Click on one of the links below to jump to the listed section:
Information We Collect

Information We Obtain About You

We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:
  • Contact information, such as your name, email and postal address, and telephone number;
  • account information, such as online password and other log-in details used to access the Sites;
  • payment information, such as name, billing and delivery address and payment card details, including
  • card number, expiration date and security code, which is collected and stored by us and by our third- party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
  • geolocation information (on our app), and other general location information; information about the products or services you purchased, requested, obtained or considered, including your online order history;
  • in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
  • other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature) on our Sites.
Through the Sites and in our stores, you may apply for financing or other methods of paying for your Furniture.com purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them.
Information We Obtain by Automated Means
When you interact with our products and services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites.
Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
How We Use the Information We Collect
We may use the information we obtain about you to:
  • Provide our products and services (including delivery) to you;
  • provide technical support;
  • establish and manage your Furniture.com account and profile;
  • process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
  • notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
  • administer your participation in surveys and market research;
  • personalize your experience with our Sites;
  • communicate with you and provide customer support (such as by email, text, call and in other ways);
  • send you offers or other marketing or promotional materials on behalf of Furniture.com;
  • perform analytics (including market and consumer research, trend analysis and financial analysis);
  • operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions); contact you to conduct surveys or market or advertise to you;
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use and Terms of Sale.
We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

Third-Party Analytics Services
We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy.
Online Tracking and Interest-Based Advertising
On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts.
Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit www.aboutads.info/choices, http://www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/
Information Sharing
We do not sell or otherwise share personal information we collect about you except as described in this U.S. Online Privacy Notice. We may share your personal information with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing and other service providers that provide financing for Furntiure.com purchases. In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
Your Choices
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, stop receiving emails, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Online Privacy Notice.
Other Online Services and Third-Party Features
Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Furniture.com is not responsible for these third parties' information practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children's Personal Information
The Sites are directed toward a general audience and is not directed to children under 13 years of age. Furniture.com does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Online Privacy Notice.
Updates to Our U.S. Online Privacy Notice
This U.S. Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Online Privacy Notice and indicate at the top of the notice when it was most recently updated.
How to Contact Us
If you have any questions or concerns regarding this U.S. Online Privacy Notice, you may email us at [customerservice@furniture.com] or call us at 1-888-709-5380. You may also write to us at:
Furniture.com America LLC Attn: Legal
P.O. Box 468431
Atlanta, GA 30338

Download

Table of Contents



Furniture.com America LLC: U.S. Online Privacy Notice
Furniture.com America LLC and its affiliates (collectively, "Furniture.com") respect your concerns about privacy. This U.S. Online Privacy Notice applies to our use of personal information that we may collect via the websites and mobile and other applications that link to this notice (collectively, the "Sites"). Furniture.com
This U.S. Online Privacy Notice describes the types of personal information we obtain about consumers through the Sites, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The notice also describes the measures we take to safeguard the personal information and how individuals can contact us about our privacy practices.
Click on one of the links below to jump to the listed section:
Information We Collect

Information We Obtain About You

We obtain certain personal information in connection with the products and services we provide. The types of personal information we obtain include:
  • Contact information, such as your name, email and postal address, and telephone number;
  • account information, such as online password and other log-in details used to access the Sites;
  • payment information, such as name, billing and delivery address and payment card details, including
  • card number, expiration date and security code, which is collected and stored by us and by our third- party payment processor and which we transmit to certain other third parties, including companies that evaluate fraud and fraudulent transactions;
  • geolocation information (on our app), and other general location information; information about the products or services you purchased, requested, obtained or considered, including your online order history;
  • in connection with our careers pages, information about your education, work and military history, legal work eligibility status, and other information relevant to specific jobs for which you may apply; and
  • other personal information contained in content you submit to us, such as through our "Contact Us" feature or customer support tools (such as the live chat feature) on our Sites.
Through the Sites and in our stores, you may apply for financing or other methods of paying for your Furniture.com purchase. These financing options and other payment methods are provided by third parties, which have separate privacy policies that govern the use of personal information collected by them.
Information We Obtain by Automated Means
When you interact with our products and services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may use these automated technologies to collect information about your equipment, browsing actions, and usage patterns. The information we obtain in this manner may include your device IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products and services; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; (5) provide customer support, and (6) otherwise manage and enhance our Sites.
Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use and enjoy all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
How We Use the Information We Collect
We may use the information we obtain about you to:
  • Provide our products and services (including delivery) to you;
  • provide technical support;
  • establish and manage your Furniture.com account and profile;
  • process and fulfill claims and orders in connection with our products and services and keep you informed about the status of your order;
  • notify you about contests and promotional events, administer your participation in these contests and events, and notify you in the event you are a winner;
  • administer your participation in surveys and market research;
  • personalize your experience with our Sites;
  • communicate with you and provide customer support (such as by email, text, call and in other ways);
  • send you offers or other marketing or promotional materials on behalf of Furniture.com;
  • perform analytics (including market and consumer research, trend analysis and financial analysis);
  • operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; performing accounting, auditing, billing reconciliation and collection activities and other internal functions); contact you to conduct surveys or market or advertise to you;
  • protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and policies, including this U.S. Online Privacy Notice and our Terms of Use and Terms of Sale.
We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

Third-Party Analytics Services
We use third-party web analytics services on our Sites, such as Google Analytics. The service providers that administer these services use automated technologies to collect data (such as IP addresses, cookies and other device identifiers) to evaluate use of our Sites. To learn more about Google Analytics and how to opt out, please visit https://policies.google.com/privacy.

Online Tracking and Interest-Based Advertising
On our Sites, we and our partners may collect information about your online activities to identify you and provide you with advertising about products and services tailored to your interests. You may see our ads on other websites or mobile apps or receive our ads by mail because we participate in advertising networks (such as Google AdWords and Google AdSense) and other partnerships. We use ad networks and other partners that allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These advertising partners track users' online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other similar technologies. These partners use this information to show ads that may be tailored to individuals' interests, to track users' browsers or devices across multiple websites, and to build a profile of users' online browsing activities and contact information. The information our advertising partners may collect includes data about users' visits to websites that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks or partners’ programs. This process also helps us track the effectiveness of our marketing efforts.
Our Sites are not designed to respond to "do not track" signals received from browsers. To learn how to opt out of interest-based advertising please visit www.aboutads.info/choices, http://www.networkadvertising.org/choices/, and http://preferences-mgr.truste.com/
Information Sharing
We do not sell or otherwise share personal information we collect about you except as described in this U.S. Online Privacy Notice. We may share your personal information with our (1) affiliates and subsidiaries and (2) service providers who perform services on our behalf, such as order fulfillment and delivery, fraud prevention, marketing and payment card processing and other service providers that provide financing for Furntiure.com purchases. In addition, we may share information we collect on our Sites about you with other third parties for those parties' own purposes.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
Your Choices
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, stop receiving emails, or submit a request, please contact us as specified in the How to Contact Us section of this U.S. Online Privacy Notice.
Other Online Services and Third-Party Features
Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Pinterest, YouTube or Instagram buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, Furniture.com is not responsible for these third parties' information practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children's Personal Information
The Sites are directed toward a general audience and is not directed to children under 13 years of age. Furniture.com does not knowingly collect or use information from children under 13 obtained through the Sites. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How To Contact Us section of this U.S. Online Privacy Notice.
Updates to Our U.S. Online Privacy Notice
This U.S. Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Sites to notify you of significant changes to our U.S. Online Privacy Notice and indicate at the top of the notice when it was most recently updated.
How to Contact Us
If you have any questions or concerns regarding this U.S. Online Privacy Notice, you may email us at [customerservice@furniture.com] or call us at 1-888-709-5380. You may also write to us at:
Furniture.com America LLC Attn: Legal
P.O. Box 468431
Atlanta, GA 30338

Furniture.com Terms of Service

Download

Table of Contents


Posted June 24, 2025

These “Terms of Service” are between Furniture.com America LLC (“FdC”) and the “Participant” listed in the “Order Form,” and together with any Order Forms between the Parties, comprise the “Agreement,” which is made as of the “Effective Date,” listed on the first Order Form. FdC operates the platform “furniture.com” (including the website furniture.com and any mobile apps) (“FdC Site”), through which FdC, among other things, promotes, aggregates,facilitates sales of, and advertises home furnishing products and services of participants, including products of FdC affiliates (“FdC Products”). Participant operates one or more “Participant Sites” through which Participant promotes, advertises, and offers for sale home furnishing products and services (“Participant Products”). The FdC Site and the Participant Site are individually a “Site” and collectively the “Sites.” This Agreement contemplates connections between the Sites, such as hyperlinks on the FdC Site to the Participant Site, as well as connections between FdC and Participant’s System.

1. License grant.

  1. Participant grants and will provide to FdC a nonexclusive, royalty-free, fully paid-up “License” extending for the Term and in the United States and its territories the following “Participant Licensed Items”: (a)hyperlinks to permit the FdC Site to link to the Participant Site (“Participant Links”); (b)information about Participant Products, Participant’s brand, Participant’s Site, and Participant’s retail store locations, delivery information, intellectual property, copyrights, trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, product attributes (e.g. names, descriptions, types, prices, discounts, colors, material, dimensions, sizes, shapes, finishes, stock and availability), internet domain names, locations, hours, and contact information (“Participant Information”); (c)reviews of the Participant, its brand, and Participant Products from the Participant Site or a third-party review platform (“Review Data”); (d) access to scheduling APIs that allow visitors to create appointments at Participant’s physical locations (“Appointments Data”); (e) access to allow FdC to embed (through technologies such asiframe) Participant Information (“Embedded Content”); (f)access to allow FdC to facilitate customer purchases via the cart platform on Participant’s Site or in Participant’s System, including by automated means or other technologies (“Checkout”); and (g) information (including information about users of Participant’s Site) generated by pixels, cookies, and other tracking technologies (“Pixels”) to the extent the Parties agree tointegrate such technologies on Participant’s Site or Participant’s System (“Pixel Information”).
  2. Participant will give FdC access to the Participant Licensed Items by electronic means in accordance with FdC’s documentation made available to Participant. Participant agrees that FdC may also obtain the Participant Licensed Items from the Participant Site, including through the use of third-party tools or automated technologies. The License permits FdC to retrieve, obtain, use, store, reproduce, modify (e.g., to resize, crop, or touch-up but without major substantive alteration), prepare derivative works of, transmit, disclose, publish, and display the Participant Licensed Items for the following purposes: to (i) operate, optimize, and improve the FdC Site, Checkout functionality and FdC’s business; (ii) collect, analyze, and generate data, reports, and algorithms; and (iii) advertise, market, and promote the FdC Site,FdC Products, Participant Products, or Participant Licensed Items in any and all forms of media, e.g. television (e.g. broadcast, cable, satellite, streaming, and over-the-top), radio, internet, websites, and social media.FdC intends to create marketing, advertising, and promotional materials incorporating Participant Licensed Items (e.g., television ads or social media posts featuring photographs of Participant Products), and it will be impractical to remove Participant Licensed Items from such materials or stop such materials from continued circulation after the Term. Therefore, the License shall be perpetual only as to item (iii) above, and only with respect to such materials created during the Term.

2. Fees, payment, and taxes.

Participant will pay the “FdC Fees” described in the then-current Order Form. Participant will pay invoices within thirty (30) days of the invoice date. Late payments will be subject to the maximum rate of legal interest, and Participant will be responsible for the costs of collection, including attorneys’ fees. Each Party is responsible for the payment of all applicable federal and state taxes, including any sales, use, excise or transfer taxes, imposed on it under applicable law.FdC may modify the FdC Fees at any time on written notice.

3. Term and termination.

The “Term” begins on the Effective Date and continues until all Order Forms terminate or expire. Unless otherwise specified, each Order Form will have an “Initial Term” of one (1) year from the Effective Date and will then automatically renew for successive one (1) year “Renewal Terms”. Either Party may terminate this Agreement or any Order Form at any time for any reason on thirty (30) days’ written notice.

4. Editorial control.

Placement, locations, and manners and forms of use of Participant Licensed Items on the FdC Site shall be at FdC’s sole discretion.FdC may withdraw or remove any Participant Licensed Item from the FdC Site if FdC determines, in its sole discretion, that the use of such Participant Licensed Item does, would, or may tend to violate or infringe any intellectual property, proprietary, contractual or other right of any third party; violate or be inconsistent with any Laws, court order, or ruling of any governmental agency or entity; jeopardize FdC’s ability to protect its rights or property; include or otherwise make available any content which is inconsistent with FdC’s standards and values; or expose FdC, its Affiliates or any of their customers or users to any civil, criminal or equitable liability, damages or risk of any type.

5. FdC intellectual property.

This Agreement does not confer on Participant any rights of use or other interest in the FdC Site or FdC IP. Participant may not display or otherwise use FdC IP without the prior written approval of FdC. “FdC IP” means all rights of FdC of the following types, which may exist or be created in any jurisdiction, whether registered or unregistered: works of authorship including copyrights, renewals of and moral rights relating thereto; trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, products names, internet domain names, social media accounts and registrations and applications for registration relating thereto; trade secrets and confidential or proprietary information and knowhow; patents, patent disclosures, inventions, utility models and industrial designs, and applications and registrations related thereto; software and computer programs including programming tools, scripts, and routines as well as related designs, specifications, documentation, components, source or object code, images, icons, audiovisual components and objects, schematics, drawings, protocols, processes, and other visual depictions; and other proprietary rights in intellectual property. FdC may use information and data that it collects and processes in the course of providing the services on the FdC Site, including from Participant Licensed Items (“Data”) for its own business purposes, including but not limited to operating, improving, testing and maintaining the FdC Site and to develop additional products, tools, methods, services, models and algorithms. As such, Participant grants to FdC a non-exclusive, irrevocable, royalty free, transferable, worldwide license to collect, analyze and use such Data.

6. Reservation of rights.

The license in Section 1 is subject to Participant’s right to use the Participant Licensed Items in its own business. Each Party’s products or services may besimilar toor competitive with products or services of the other Party or its affiliates, and nothing herein limits either Party’s use of its Site to advertise, promote its intellectual property, or sell its or its affiliates’ products or services.

7. Intellectual property restrictions.

Except as allowed under Section 1, neither Party shall suggest or imply that it or its Site is affiliated or associated with, or endorsed or sponsored by, the other Party or the other Party’s Site. Each Party owns all right, title and interest in its intellectual property and its Site’s content. Neither Party shall contest or challenge the validity, enforceability or ownership of the other Party’s intellectual property or the content on the other Party’s Site, or commit or authorize others to commit any act or omission that would impair the rights of the other Party in such Party’s intellectual property or Site.

8. Representations and warranties.

  1. Participant represents and warrants that:
    1. its networks, systems, software, and data (including Participant Licensed Items) that interact with FdC or the FdC Site (“Participant System”) are and will be configured to industry standards, will securely operate and be transmitted to FdC and function on the FdC Site, and will not contain any virus, trojan horse, worm, backdoor, time bomb, or other device that permits unauthorized access to, disables, erases, or otherwise harms any system (“Malicious Code”);
    2. it consents to allow FdC to facilitate customers’ purchases made using Checkout, such purchases and delivery and completion will be between customers and Participant, and, as between the parties, Participant (and not FdC) will be the merchant of record and the entity that contracts with its customers for the sale and delivery of goods and services;
    3. it shall comply with all applicable laws, statutes, ordinances, rules and regulations applicable to this Agreement, Participant Information, and the Participant Site (e.g. consumer privacy and protection laws such as the California Consumer Privacy Act, the California Privacy Rights Act, and Proposition 65) (“Laws”);
    4. it shall (1) publish a privacy policy on Participant’s Site that clearly and accurately discloses its use of Pixels, describes how Pixels may collect, use, and share users’ information with third parties, and offers a mechanism for users to opt out of or consent to such collection, use, and sharing; (2) keep records of users’ consent for as long as Participant uses Pixels; (3) not collect or share with FdC any personally identifiable information beyond what is agreed by the Parties; (4) not use Pixels on any Participant Site that collects or solicits information from, or is directed to, children under 16 years of age (or the age defined by applicable Laws); and (5) not use Pixels to reach audiences based on sensitive information such as financial status or health/medical information (or as defined by applicable Laws);
    5. the use of the Participant Licensed Items will not infringe any third-party rights and it has (1) the right to use any third-party materials contained in the Participant Licensed Items and the Participant Site, (2) the right to sublicense any third-party materials contained in the Participant Licensed Items and the Participant Site in accordance with the terms of this Agreement, (3) obtained all licenses, rights, clearances and permissions necessary for FdC to exercise its rights in and to the use of the Participant Licensed Items and the Participant Site, free and clear of liens, claims and encumbrances, and (4) verified that all Participant Licensed Items and the Participant Site are accurate and are not in any respect false or misleading.
  2. FdC represents that:
    1. it will comply with Laws applicable to this Agreement;
    2. the FdC Site will perform materially in accordance with the terms of this Agreement; and
    3. to the best of FdC’s knowledge, the FdC Site does not contain any Malicious Code.

9. DISCLAIMER OF WARRANTY.

The FdC Site is provided “as-is.” FdC makes no warranties under this Agreement. FdC expressly disclaims all warranties, express or implied, including warranties of merchantability, noninfringement, fitness for a particular purpose, or that the FdC Site will satisfy Participant’s requirements or be uninterrupted or free of errors or harmful components.

10. LIMITATION OF LIABILITY.

  • FdC and its affiliates will have no liability for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, or data, or other intangible losses relating to this Agreement, the FdC Site, or Participant’s relationship with users of Participant’s Site. The relationships between Participant and customers who use checkout functionality or who are users of Participant’s Site are strictly between Participant and such customers or users, and neither FdC nor its affiliates are liable for or obligated to intervene in any dispute between them.
  • FdC’s and its affiliates’ liability to Participant or any third parties relating to this Agreement or the FdC Site will be limited to the FdC Fees paid by Participant in the one-year period preceding the event giving rise to the claim. This limitation applies to all claims in the aggregate, including breach of contract or warranty, negligence, strict liability, misrepresentation, and other torts.
  • These limitations apply to the fullest extent allowed by law and apply even if FdC or its affiliates have been advised of the possibility of such damages

11. Indemnification.

Each party (“Indemnifying Party”) agrees to indemnify, defend and hold harmless the other party and its predecessors, successors, assigns, and affiliates, and each of their directors, officers, shareholders, members, managers, partners, trustees, employees, subcontractors and agents (“Indemnified Parties”), with respect to any third-party claim, demand, suit, complaint, cause of action, debt, cost, fine, fee, penalty, damage, or liability, including reasonable attorneys’ fees (“Claims”), to the extent that such Claim alleges or relates to

  1. the Indemnifying Party’s breach of any applicable Law, representation, warranty, obligation or covenant in this Agreement;
  2. the Indemnifying Party’s gross negligence, fraud, or willful misconduct;
  3. where Participant is the Indemnifying Party, (1) any warranty, condition, representation, indemnity, obligation, or guarantee granted by Participant to any customers who use the Checkout functionality or other users of the Participant Site or other third party; (2) Participant’s use of the FdC Site or linkage of the Participant Site to the FdC Site; (3) that Participant Products, the Participant Site, or Participant Licensed Items are inaccurate, false, unfair, or misleading, or have caused injury or infringed intellectual property or other rights; (4) the performance or improper performance of Participant Products or services; (5) Participant’s relationship (contractual or otherwise) or interaction with any customer who uses the Checkout functionality or other user of the Participant Site; and
  4. where FdC is the Indemnifying Party, that the FdC Site has infringed the intellectual property rights of a third party. The Indemnified Party will promptly give notice of any Claim. The Indemnified Party may, at its expense, assist in defense, but the Indemnifying Party will control defense except that it may not settle any Claim without the prior written approval of the Indemnified Party

12. No Exclusivity.

This Agreement is not an exclusive arrangement. It does not restrict either Party from entering into similar arrangements with others if such arrangements do not breach this Agreement.

13. Feedback.

If Participant provides any feedback to FdC, Participant assigns to FdC all right, title, and interest in and to the feedback, and FdC is free to use, disclose, and otherwise exploit the Feedback for any purpose and without restriction.FdC will treat any feedback as nonconfidential.

14. Confidential Information

Each Party (“Disclosing Party”) may disclose or make available Confidential Information to the other Party (“Receiving Party”). “Confidential Information” is information in any form or medium that the Disclosing Party considers confidential or proprietary, including information relating to this Agreement or to the Disclosing Party’s technology, trade secrets, knowhow, operations, finances, vendors, plans, and strategies, whether or not identified as confidential.


Confidential Information does not include information that is (i) rightfully known to the Receiving Party without restriction before being disclosed or made available under this Agreement; (ii) generally known by the public other than by a breach of this Agreement; (iii) received by the Receiving Party on a non-confidential basis from a third party not under any confidentiality obligation; or (iv) independently developed by the Receiving Party without reference to or use of any Confidential Information.


FdC may obtain information about Participant Licensed Items and users’ behavior on the FdC Site and may use such information in an aggregated and de-identified manner for any lawful purpose, including to compile statistical and performance information related to the FdC Site (“Aggregated Statistics”). Aggregated Statistics are not Confidential Information, and all right, title and interest in Aggregated Statistics are retained by FdC. The Receiving Party shall not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under this Agreement and shall safeguard Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care. If the Receiving Party is compelled by law to disclose Confidential Information, then, to the extent permitted by applicable Laws it shall promptly, and prior to such disclosure, notify the Disclosing Party so that it can seek a protective order or other remedy and shall and provide reasonable assistance in opposing such disclosure or seeking a protective order or other limitations on disclosure.

15. Miscellaneous

  1. Entire Agreement; amendment; waiver. This Agreement is the entire agreement of the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, written and oral, with respect to its subject matter.
  2. Notices. All notices must be in writing and addressed to the Parties’ addresses set forth on the Order Form. All notices must be delivered by personal delivery, nationally recognized courier, certified or registered mail, or email. Notice is effective upon receipt by the receiving Party. In the case of FdC, a copy of any notice shall also be sent to legalnotices@furniture.com.
  3. Severability. Any term of this Agreement being invalid, illegal, or unenforceable in any jurisdiction will not affect any other term or invalidate or render unenforceable such term in any other jurisdiction.
  4. Governing Law and Venue. This Agreement is governed by the laws of the State of New York without reference to conflicts of laws principles. Any claim relating to this agreement shall be heard exclusively, and each Party submits to the exclusive jurisdiction of, the state or federal courts in New York, New York.
  5. Waiver of Jury Trial. The Parties agree to waive their respective rights to a jury trial of any claim or cause of action related to this Agreement. The Parties each acknowledge that the waiver is a material inducement for each Party toenter intoa business relationship, that each Party has already relied on the waiver in entering into this Agreement and has had legal counsel review the waiver.
  6. Assignment. Neither Party may assign or transfer any of its rights or obligations hereunder without the prior written consent of the other Party. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns.
  7. Insurance. Participant shall maintain, at its own expense, the following insurance through companies rated A-VII or better: commercial general liability of $1 million per claim; cyber liability of $1 million per claim; a line of insurance that includes advertising injury or other coverage that would respond to a claim of intellectual property infringement of $1 million per claim; and umbrella of $1 million.
  8. Equitable Relief. A breach or threatened breach of Sections 4 (Editorial control), 5 (FdC Intellectual Property), or 14 (Confidentiality) would cause FdC irreparable harm for which monetary damages would not be adequate. In such event,FdC will be entitled to equitable relief without a bond. Such remedies are not exclusive and may be asserted in any court of competent jurisdiction.
Download

Table of Contents


Posted June 10, 2025

These “Terms of Service” are between Furniture.com America LLC (“FdC”) and the “Participant” listed in the “Order Form,” and together with any Order Forms between the Parties, comprise the “Agreement,” which is made as of the “Effective Date,” listed on the first Order Form. FdC operates the platform “furniture.com” (including the website furniture.com and any mobile apps) (“FdC Site”), through which FdC, among other things, promotes, aggregates,facilitates sales of, and advertises home furnishing products and services of participants, including products of FdC affiliates (“FdC Products”). Participant operates one or more “Participant Sites” through which Participant promotes, advertises, and offers for sale home furnishing products and services (“Participant Products”). The FdC Site and the Participant Site are individually a “Site” and collectively the “Sites.” This Agreement contemplates connections between the Sites, such as hyperlinks on the FdC Site to the Participant Site, as well as connections between FdC and Participant’s System.

1. License grant.

  1. Participant grants and will provide to FdC a nonexclusive, royalty-free, fully paid-up “License” extending for the Term and in the United States and its territories the following “Participant Licensed Items”: (a)hyperlinks to permit the FdC Site to link to the Participant Site (“Participant Links”); (b)information about Participant Products, Participant’s brand, Participant’s Site, and Participant’s retail store locations, delivery information, intellectual property, copyrights, trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, product attributes (e.g. names, descriptions, types, prices, discounts, colors, material, dimensions, sizes, shapes, finishes, stock and availability), internet domain names, locations, hours, and contact information (“Participant Information”); (c)reviews of the Participant, its brand, and Participant Products from the Participant Site or a third-party review platform (“Review Data”); (d) access to scheduling APIs that allow visitors to create appointments at Participant’s physical locations (“Appointments Data”); (e) access to allow FdC to embed (through technologies such asiframe) Participant Information (“Embedded Content”); (f)access to allow FdC to facilitate customer purchases via the cart platform on Participant’s Site or in Participant’s System, including by automated means or other technologies (“Checkout”); and (g) information (including information about users of Participant’s Site) generated by pixels, cookies, and other tracking technologies (“Pixels”) to the extent the Parties agree tointegrate such technologies on Participant’s Site or Participant’s System (“Pixel Information”).
  2. Participant will give FdC access to the Participant Licensed Items by electronic means in accordance with FdC’s documentation made available to Participant. Participant agrees that FdC may also obtain the Participant Licensed Items from the Participant Site, including through the use of third-party tools or automated technologies. The License permits FdC to retrieve, obtain, use, store, reproduce, modify (e.g., to resize, crop, or touch-up but without major substantive alteration), prepare derivative works of, transmit, disclose, publish, and display the Participant Licensed Items for the following purposes: to (i) operate, optimize, and improve the FdC Site, Checkout functionality and FdC’s business; (ii) collect, analyze, and generate data, reports, and algorithms; and (iii) advertise, market, and promote the FdC Site,FdC Products, Participant Products, or Participant Licensed Items in any and all forms of media, e.g. television (e.g. broadcast, cable, satellite, streaming, and over-the-top), radio, internet, websites, and social media.FdC intends to create marketing, advertising, and promotional materials incorporating Participant Licensed Items (e.g., television ads or social media posts featuring photographs of Participant Products), and it will be impractical to remove Participant Licensed Items from such materials or stop such materials from continued circulation after the Term. Therefore, the License shall be perpetual only as to item (iii) above, and only with respect to such materials created during the Term.

2. Fees, payment, and taxes.

Participant will pay the “FdC Fees” described in the then-current Order Form. Participant will pay invoices within thirty (30) days of the invoice date. Late payments will be subject to the maximum rate of legal interest, and Participant will be responsible for the costs of collection, including attorneys’ fees. Each Party is responsible for the payment of all applicable federal and state taxes, including any sales, use, excise or transfer taxes, imposed on it under applicable law.FdC may modify the FdC Fees at any time on written notice.

3. Term and termination.

The “Term” begins on the Effective Date and continues until all Order Forms terminate or expire. Unless otherwise specified, each Order Form will have an “Initial Term” of one (1) year from the Effective Date and will then automatically renew for successive one (1) year “Renewal Terms”. Either Party may terminate this Agreement or any Order Form at any time for any reason on thirty (30) days’ written notice.

4. Editorial control.

Placement, locations, and manners and forms of use of Participant Licensed Items on the FdC Site shall be at FdC’s sole discretion.FdC may withdraw or remove any Participant Licensed Item from the FdC Site if FdC determines, in its sole discretion, that the use of such Participant Licensed Item does, would, or may tend to violate or infringe any intellectual property, proprietary, contractual or other right of any third party; violate or be inconsistent with any Laws, court order, or ruling of any governmental agency or entity; jeopardize FdC’s ability to protect its rights or property; include or otherwise make available any content which is inconsistent with FdC’s standards and values; or expose FdC, its Affiliates or any of their customers or users to any civil, criminal or equitable liability, damages or risk of any type.

5. FdC intellectual property.

This Agreement does not confer on Participant any rights of use or other interest in the FdC Site or FdC IP. Participant may not display or otherwise use FdC IP without the prior written approval of FdC. “FdC IP” means all rights of FdC of the following types, which may exist or be created in any jurisdiction, whether registered or unregistered: works of authorship including copyrights, renewals of and moral rights relating thereto; trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, products names, internet domain names, social media accounts and registrations and applications for registration relating thereto; trade secrets and confidential or proprietary information and knowhow; patents, patent disclosures, inventions, utility models and industrial designs, and applications and registrations related thereto; software and computer programs including programming tools, scripts, and routines as well as related designs, specifications, documentation, components, source or object code, images, icons, audiovisual components and objects, schematics, drawings, protocols, processes, and other visual depictions; and other proprietary rights in intellectual property. FdC may use information and data that it collects and processes in the course of providing the services on the FdC Site, including from Participant Licensed Items (“Data”) for its own business purposes, including but not limited to operating, improving, testing and maintaining the FdC Site and to develop additional products, tools, methods, services, models and algorithms. As such, Participant grants to FdC a non-exclusive, irrevocable, royalty free, transferable, worldwide license to collect, analyze and use such Data.

6. Reservation of rights.

The license in Section 1 is subject to Participant’s right to use the Participant Licensed Items in its own business. Each Party’s products or services may besimilar toor competitive with products or services of the other Party or its affiliates, and nothing herein limits either Party’s use of its Site to advertise, promote its intellectual property, or sell its or its affiliates’ products or services.

7. Intellectual property restrictions.

Except as allowed under Section 1, neither Party shall suggest or imply that it or its Site is affiliated or associated with, or endorsed or sponsored by, the other Party or the other Party’s Site. Each Party owns all right, title and interest in its intellectual property and its Site’s content. Neither Party shall contest or challenge the validity, enforceability or ownership of the other Party’s intellectual property or the content on the other Party’s Site, or commit or authorize others to commit any act or omission that would impair the rights of the other Party in such Party’s intellectual property or Site.

8. Representations and warranties.

  1. Participant represents and warrants that:
    1. its networks, systems, software, and data (including Participant Licensed Items) that interact with FdC or the FdC Site (“Participant System”) are and will be configured to industry standards, will securely operate and be transmitted to FdC and function on the FdC Site, and will not contain any virus, trojan horse, worm, backdoor, time bomb, or other device that permits unauthorized access to, disables, erases, or otherwise harms any system (“Malicious Code”);
    2. it consents to allow FdC to facilitate customers’ purchases made using Checkout, such purchases and delivery and completion will be between customers and Participant, and, as between the parties, Participant (and not FdC) will be the merchant of record and the entity that contracts with its customers for the sale and delivery of goods and services;
    3. it shall comply with all applicable laws, statutes, ordinances, rules and regulations applicable to this Agreement, Participant Information, and the Participant Site (e.g. consumer privacy and protection laws such as the California Consumer Privacy Act, the California Privacy Rights Act, and Proposition 65) (“Laws”);
    4. it shall (1) publish a privacy policy on Participant’s Site that clearly and accurately discloses its use of Pixels, describes how Pixels may collect, use, and share users’ information with third parties, and offers a mechanism for users to opt out of or consent to such collection, use, and sharing; (2) keep records of users’ consent for as long as Participant uses Pixels; (3) not collect or share with FdC any personally identifiable information beyond what is agreed by the Parties; (4) not use Pixels on any Participant Site that collects or solicits information from, or is directed to, children under 16 years of age (or the age defined by applicable Laws); and (5) not use Pixels to reach audiences based on sensitive information such as financial status or health/medical information (or as defined by applicable Laws);
    5. the use of the Participant Licensed Items will not infringe any third-party rights and it has (1) the right to use any third-party materials contained in the Participant Licensed Items and the Participant Site, (2) the right to sublicense any third-party materials contained in the Participant Licensed Items and the Participant Site in accordance with the terms of this Agreement, (3) obtained all licenses, rights, clearances and permissions necessary for FdC to exercise its rights in and to the use of the Participant Licensed Items and the Participant Site, free and clear of liens, claims and encumbrances, and (4) verified that all Participant Licensed Items and the Participant Site are accurate and are not in any respect false or misleading.
  2. FdC represents that:
    1. it will comply with Laws applicable to this Agreement;
    2. the FdC Site will perform materially in accordance with the terms of this Agreement; and
    3. to the best of FdC’s knowledge, the FdC Site does not contain any Malicious Code.

9. DISCLAIMER OF WARRANTY.

The FdC Site is provided “as-is.” FdC makes no warranties under this Agreement. FdC expressly disclaims all warranties, express or implied, including warranties of merchantability, noninfringement, fitness for a particular purpose, or that the FdC Site will satisfy Participant’s requirements or be uninterrupted or free of errors or harmful components.

10. LIMITATION OF LIABILITY.

  • FdC and its affiliates will have no liability for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, or data, or other intangible losses relating to this Agreement, the FdC Site, or Participant’s relationship with users of Participant’s Site. The relationships between Participant and customers who use checkout functionality or who are users of Participant’s Site are strictly between Participant and such customers or users, and neither FdC nor its affiliates are liable for or obligated to intervene in any dispute between them.
  • FdC’s and its affiliates’ liability to Participant or any third parties relating to this Agreement or the FdC Site will be limited to the FdC Fees paid by Participant in the one-year period preceding the event giving rise to the claim. This limitation applies to all claims in the aggregate, including breach of contract or warranty, negligence, strict liability, misrepresentation, and other torts.
  • These limitations apply to the fullest extent allowed by law and apply even if FdC or its affiliates have been advised of the possibility of such damages

11. Indemnification.

Each party (“Indemnifying Party”) agrees to indemnify, defend and hold harmless the other party and its predecessors, successors, assigns, and affiliates, and each of their directors, officers, shareholders, members, managers, partners, trustees, employees, subcontractors and agents (“Indemnified Parties”), with respect to any third-party claim, demand, suit, complaint, cause of action, debt, cost, fine, fee, penalty, damage, or liability, including reasonable attorneys’ fees (“Claims”), to the extent that such Claim alleges or relates to

  1. the Indemnifying Party’s breach of any applicable Law, representation, warranty, obligation or covenant in this Agreement;
  2. the Indemnifying Party’s gross negligence, fraud, or willful misconduct;
  3. where Participant is the Indemnifying Party, (1) any warranty, condition, representation, indemnity, obligation, or guarantee granted by Participant to any customers who use the Checkout functionality or other users of the Participant Site or other third party; (2) Participant’s use of the FdC Site or linkage of the Participant Site to the FdC Site; (3) that Participant Products, the Participant Site, or Participant Licensed Items are inaccurate, false, unfair, or misleading, or have caused injury or infringed intellectual property or other rights; (4) the performance or improper performance of Participant Products or services; (5) Participant’s relationship (contractual or otherwise) or interaction with any customer who uses the Checkout functionality or other user of the Participant Site; and
  4. where FdC is the Indemnifying Party, that the FdC Site has infringed the intellectual property rights of a third party. The Indemnified Party will promptly give notice of any Claim. The Indemnified Party may, at its expense, assist in defense, but the Indemnifying Party will control defense except that it may not settle any Claim without the prior written approval of the Indemnified Party

12. No Exclusivity.

This Agreement is not an exclusive arrangement. It does not restrict either Party from entering into similar arrangements with others if such arrangements do not breach this Agreement.

13. Feedback.

If Participant provides any feedback to FdC, Participant assigns to FdC all right, title, and interest in and to the feedback, and FdC is free to use, disclose, and otherwise exploit the Feedback for any purpose and without restriction.FdC will treat any feedback as nonconfidential.

14. Confidential Information

Each Party (“Disclosing Party”) may disclose or make available Confidential Information to the other Party (“Receiving Party”). “Confidential Information” is information in any form or medium that the Disclosing Party considers confidential or proprietary, including information relating to this Agreement or to the Disclosing Party’s technology, trade secrets, knowhow, operations, finances, vendors, plans, and strategies, whether or not identified as confidential.


Confidential Information does not include information that is (i) rightfully known to the Receiving Party without restriction before being disclosed or made available under this Agreement; (ii) generally known by the public other than by a breach of this Agreement; (iii) received by the Receiving Party on a non-confidential basis from a third party not under any confidentiality obligation; or (iv) independently developed by the Receiving Party without reference to or use of any Confidential Information.


FdC may obtain information about Participant Licensed Items and users’ behavior on the FdC Site and may use such information in an aggregated and de-identified manner for any lawful purpose, including to compile statistical and performance information related to the FdC Site (“Aggregated Statistics”). Aggregated Statistics are not Confidential Information, and all right, title and interest in Aggregated Statistics are retained by FdC. The Receiving Party shall not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under this Agreement and shall safeguard Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care. If the Receiving Party is compelled by law to disclose Confidential Information, then, to the extent permitted by applicable Laws it shall promptly, and prior to such disclosure, notify the Disclosing Party so that it can seek a protective order or other remedy and shall and provide reasonable assistance in opposing such disclosure or seeking a protective order or other limitations on disclosure.

15. Miscellaneous

  1. Entire Agreement; amendment; waiver. This Agreement is the entire agreement of the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, written and oral, with respect to its subject matter. No amendment or waiver of any provision of this Agreement is effective except in a signed writing.
  2. Notices. All notices must be in writing and addressed to the Parties’ addresses set forth on the Order Form. All notices must be delivered by personal delivery, nationally recognized courier, certified or registered mail, or email. Notice is effective upon receipt by the receiving Party. In the case of FdC, a copy of any notice shall also be sent to legalnotices@furniture.com.
  3. Severability. Any term of this Agreement being invalid, illegal, or unenforceable in any jurisdiction will not affect any other term or invalidate or render unenforceable such term in any other jurisdiction.
  4. Governing Law and Venue. This Agreement is governed by the laws of the State of New York without reference to conflicts of laws principles. Any claim relating to this agreement shall be heard exclusively, and each Party submits to the exclusive jurisdiction of, the state or federal courts in New York, New York.
  5. Waiver of Jury Trial. The Parties agree to waive their respective rights to a jury trial of any claim or cause of action related to this Agreement. The Parties each acknowledge that the waiver is a material inducement for each Party toenter intoa business relationship, that each Party has already relied on the waiver in entering into this Agreement and has had legal counsel review the waiver.
  6. Assignment. Neither Party may assign or transfer any of its rights or obligations hereunder without the prior written consent of the other Party. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns.
  7. Insurance. Participant shall maintain, at its own expense, the following insurance through companies rated A-VII or better: commercial general liability of $1 million per claim; cyber liability of $1 million per claim; a line of insurance that includes advertising injury or other coverage that would respond to a claim of intellectual property infringement of $1 million per claim; and umbrella of $1 million.
  8. Equitable Relief. A breach or threatened breach of Sections 4 (Editorial control), 5 (FdC Intellectual Property), or 14 (Confidentiality) would cause FdC irreparable harm for which monetary damages would not be adequate. In such event,FdC will be entitled to equitable relief without a bond. Such remedies are not exclusive and may be asserted in any court of competent jurisdiction.
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Table of Contents


Posted May 10, 2024

These “Terms of Service” are between Furniture.com America LLC (“FdC”) and the “Participant” listed in the “Order Form,” and together with any Order Forms between the Parties, comprise the “Agreement,” which is made as of the “Effective Date,” listed on the first Order Form. FdC operates the platform “furniture.com” (including the website and any mobile apps) (“FdCSite”), through which FdC, among other things, promotes, aggregates, and advertises home furnishing products and services of participants, including products of FdC affiliates (“FdCProducts”). Participant operates the “Participant Site” through which Participant promotes, advertises, and offers for sale home furnishing products and services (“Participant Products”). The FdC Site and the Participant Site are individually a “Site” and collectively the “Sites.” This Agreement contemplates connections between the Sites, such as hyperlinks on the FdC Site to the Participant Site, as well as connections between FdC and Participant’s System.

1. License grant.

  1. Participant grants and will provide to FdC a nonexclusive, royalty-free, fully paid-up “License” extending for the Term and in the United States and its territories the following “Participant Licensed Items”: (a)hyperlinks to permit the FdC Site to link to the Participant Site (“Participant Links”); (b)information about Participant Products, Participant’s brand, Participant’s Site, and Participant’s retail store locations, intellectual property, copyrights, trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, product attributes (e.g. names, descriptions, types, prices, discounts, colors, material, dimensions, sizes, shapes, finishes, stock and availability), internet domain names, locations, hours, and contact information (“Participant Information”); (c)reviews of the Participant, its brand, and Participant Products from the Participant Site or a third-party review platform (“Review Data”); (d) access to scheduling APIs that allow visitors to create appointments at Participant’s physical locations (“Appointments Data”); (e) access to allow FdC to embed (through technologies such asiframe) Participant Information (“Embedded Content”); and (f)information (including information about users of Participant’s Site) generated by pixels, cookies, and other tracking technologies (“Pixels”) to the extent the Parties agree tointegrate such technologies on Participant’s Site or Participant’s System (“Pixel Information”).
  2. Participant will give FdC access to the Participant Licensed Items by electronic means in accordance with the technical requirements provided to Participant. The License permits FdC to access, obtain, use, store, reproduce, modify (e.g., to resize, crop, or touch-up but without major substantive alteration), prepare derivative works of, transmit, disclose, publish, and display the Participant Licensed Items for the following purposes: to (i) operate, optimize, and improve the FdC Site and FdC’s business; (ii) collect, analyze, and generate data, reports, and algorithms; and (iii) advertise, market, and promote the FdC Site,FdC Products, Participant Products, or Participant Licensed Items in any and all forms of media, e.g. television (e.g. broadcast, cable, satellite, streaming, and over-the-top), radio, internet, websites, and social media.FdC intends to create marketing, advertising, and promotional materials incorporating Participant Licensed Items (e.g., television ads or social media posts featuring photographs of Participant Products), and it will be impractical to remove Participant Licensed Items from such materials or stop such materials from continued circulation after the Term. Therefore, the License shall be perpetual only as to item (iii) above, and only with respect to such materials created during the Term.

2. Fees, payment, and taxes.

Participant will pay the “FdC Fees” described in the then-current Order Form. Participant will pay invoices within thirty (30) days of the invoice date. Late payments will be subject to the maximum rate of legal interest, and Participant will be responsible for the costs of collection, including attorneys’ fees. Each Party is responsible for the payment of all applicable federal and state taxes, including any sales, use, excise or transfer taxes, imposed on it under applicable law.FdC may modify the FdC Fees at any time on written notice.

3. Term and termination.

The “Term” begins on the Effective Date and continues until all Order Forms terminate or expire. Unless otherwise specified, each Order Form will have an “Initial Term” of one (1) year from the Effective Date and will then automatically renew for successive one (1) year “Renewal Terms”. Either Party may terminate this Agreement or any Order Form at any time for any reason on thirty (30) days’ written notice.

4. Editorial control.

Placement, locations, and manners and forms of use of Participant Licensed Items on the FdC Site shall be at FdC’s sole discretion.FdC may withdraw or remove any Participant Licensed Item from the FdC Site if FdC determines, in its sole discretion, that the use of such Participant Licensed Item does, would, or may tend to violate or infringe any intellectual property, proprietary, contractual or other right of any third party; violate or be inconsistent with any Laws, court order, or ruling of any governmental agency or entity; jeopardize FdC’s ability to protect its rights or property; include or otherwise make available any content which is inconsistent with FdC’s standards and values; or expose FdC, its Affiliates or any of their customers or users to any civil, criminal or equitable liability, damages or risk of any type.

5. FdC intellectual property.

This Agreement does not confer on Participant any rights of use or other interest in the FdC Site or FdC IP. Participant may not display or otherwise use FdC IP without the prior written approval of FdC. “FdC IP” means all rights of FdC of the following types, which may exist or be created in any jurisdiction, whether registered or unregistered: works of authorship including copyrights, renewals of and moral rights relating thereto; trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, products names, internet domain names, social media accounts and registrations and applications for registration relating thereto; trade secrets and confidential or proprietary information and knowhow; patents, patent disclosures, inventions, utility models and industrial designs, and applications and registrations related thereto; software and computer programs including programming tools, scripts, and routines as well as related designs, specifications, documentation, components, source or object code, images, icons, audiovisual components and objects, schematics, drawings, protocols, processes, and other visual depictions; and other proprietary rights in intellectual property. FdC may use information and data that it collects and processes in the course of providing the services on the FdC Site, including from Participant Licensed Items (“Data”) for its own business purposes, including but not limited to operating, improving, testing and maintaining the FdC Site and to develop additional products, tools, methods, services, models and algorithms. As such, Participant grants to FdC a non-exclusive, irrevocable, royalty free, transferable, worldwide license to collect, analyze and use such Data.

6. Reservation of rights.

The license in Section 1 is subject to Participant’s right to use the Participant Licensed Items in its own business. Each Party’s products or services may besimilar toor competitive with products or services of the other Party or its affiliates, and nothing herein limits either Party’s use of its Site to advertise, promote its intellectual property, or sell its or its affiliates’ products or services.

7. Intellectual property restrictions.

Except as allowed under Section 1, neither Party shall suggest or imply that it or its Site is affiliated or associated with, or endorsed or sponsored by, the other Party or the other Party’s Site. Each Party owns all right, title and interest in its intellectual property and its Site’s content. Neither Party shall contest or challenge the validity, enforceability or ownership of the other Party’s intellectual property or the content on the other Party’s Site, or commit or authorize others to commit any act or omission that would impair the rights of the other Party in such Party’s intellectual property or Site.

8. Representations and warranties.

  1. Participant represents and warrants that:
    1. its networks, systems, software, and data (including Participant Licensed Items) that interact with FdC or the FdC Site (“Participant System”) are and will be configured to industry standards, will securely operate and be transmitted to FdC and function on the FdC Site, and will not contain any virus, trojan horse, worm, backdoor, time bomb, or other device that permits unauthorized access to, disables, erases, or otherwise harms any system (“Malicious Code”);
    2. it shall comply with all applicable laws, statutes, ordinances, rules and regulations applicable to this Agreement, Participant Information, and the Participant Site (e.g. consumer privacy and protection laws such as the California Consumer Privacy Act, the California Privacy Rights Act, and Proposition 65) (“Laws”);
    3. it shall (1) publish a privacy policy on Participant’s Site that clearly and accurately discloses its use of Pixels, describes how Pixels may collect, use, and share users’ information with third parties, and offers a mechanism for users to opt out of or consent to such collection, use, and sharing; (2) keep records of users’ consent for as long as Participant uses Pixels; (3) not collect or share with FdC any personally identifiable information beyond what is agreed by the Parties; (4) not use Pixels on any Participant Site that collects or solicits information from, or is directed to, children under 16 years of age (or the age defined by applicable Laws); and (5) not use Pixels to reach audiences based on sensitive information such as financial status or health/medical information (or as defined by applicable Laws);
    4. the use of the Participant Licensed Items will not infringe any third-party rights and it has (1) the right to use any third-party materials contained in the Participant Licensed Items and the Participant Site, (2) the right to sublicense any third-party materials contained in the Participant Licensed Items and the Participant Site in accordance with the terms of this Agreement, (3) obtained all licenses, rights, clearances and permissions necessary for FdC to exercise its rights in and to the use of the Participant Licensed Items and the Participant Site, free and clear of liens, claims and encumbrances, and (4) verified that all Participant Licensed Items and the Participant Site are accurate and are not in any respect false or misleading.
  2. FdC represents that:
    1. it will comply with Laws applicable to this Agreement;
    2. the FdC Site will perform materially in accordance with the terms of this Agreement; and
    3. to the best of FdC’s knowledge, the FdC Site does not contain any Malicious Code.

9. DISCLAIMER OF WARRANTY.

The FdC Site is provided “as-is.” FdC makes no warranties under this Agreement. FdC expressly disclaims all warranties, express or implied, including warranties of merchantability, noninfringement, fitness for a particular purpose, or that the FdC Site will satisfy Participant’s requirements or be uninterrupted or free of errors or harmful components.

10. LIMITATION OF LIABILITY.

  • FdC and its affiliates will have no liability for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, or data, or other intangible losses relating to this Agreement, the FdC Site, or Participant’s relationship with users of Participant’s Site. The relationship between Participant and users of Participant’s Site is strictly between Participant and such users, and neither FdC nor its affiliates are obligated to intervene in any dispute between them.
  • FdC’s and its affiliates’ liability to Participant or any third parties relating to this Agreement or the FdC Site will be limited to the FdC Fees paid by Participant in the one-year period preceding the event giving rise to the claim. This limitation applies to all claims in the aggregate, including breach of contract or warranty, negligence, strict liability, misrepresentation, and other torts.
  • These limitations apply to the fullest extent allowed by law and apply even if FdC or its affiliates have been advised of the possibility of such damages

11. Indemnification.

Each party (“Indemnifying Party”) agrees to indemnify, defend and hold harmless the other party and its predecessors, successors, assigns, and affiliates, and each of their directors, officers, shareholders, members, managers, partners, trustees, employees, subcontractors and agents (“Indemnified Parties”), with respect to any third-party claim, demand, suit, complaint, cause of action, debt, cost, fine, fee, penalty, damage, or liability, including reasonable attorneys’ fees (“Claims”), to the extent that such Claim alleges or relates to

  1. the Indemnifying Party’s breach of any applicable Law, representation, warranty, obligation or covenant in this Agreement;
  2. the Indemnifying Party’s gross negligence, fraud, or willful misconduct;
  3. where Participant is the Indemnifying Party, (1) any warranty, condition, representation, indemnity, obligation, or guarantee granted by Participant to any users of the Participant Site or other third party; (2) Participant’s use of the FdC Site or linkage of the Participant Site to the FdC Site; (3) that Participant Products, the Participant Site, or Participant Licensed Items are inaccurate, false, unfair, or misleading, or have caused injury or infringed intellectual property or other rights; (4) the performance or improper performance of Participant Products or services; (5) Participant’s relationship or interaction with any user of the Participant Site; and
  4. where FdC is the Indemnifying Party, that the FdC Site has infringed the intellectual property rights of a third party. The Indemnified Party will promptly give notice of any Claim. The Indemnified Party may, at its expense, assist in defense, but the Indemnifying Party will control defense except that it may not settle any Claim without the prior written approval of the Indemnified Party

12. No Exclusivity.

This Agreement is not an exclusive arrangement. It does not restrict either Party from entering into similar arrangements with others if such arrangements do not breach this Agreement.

13. Feedback.

If Participant provides any feedback to FdC, Participant assigns to FdC all right, title, and interest in and to the feedback, and FdC is free to use, disclose, and otherwise exploit the Feedback for any purpose and without restriction.FdC will treat any feedback as nonconfidential.

14. Confidential Information

Each Party (“Disclosing Party”) may disclose or make available Confidential Information to the other Party (“Receiving Party”). “Confidential Information” is information in any form or medium that the Disclosing Party considers confidential or proprietary, including information relating to this Agreement or to the Disclosing Party’s technology, trade secrets, knowhow, operations, finances, vendors, plans, and strategies, whether or not identified as confidential.


Confidential Information does not include information that is (i) rightfully known to the Receiving Party without restriction before being disclosed or made available under this Agreement; (ii) generally known by the public other than by a breach of this Agreement; (iii) received by the Receiving Party on a non-confidential basis from a third party not under any confidentiality obligation; or (iv) independently developed by the Receiving Party without reference to or use of any Confidential Information.


FdC may obtain information about Participant Licensed Items and users’ behavior on the FdC Site and may use such information in an aggregated and de-identified manner for any lawful purpose, including to compile statistical and performance information related to the FdC Site (“Aggregated Statistics”). Aggregated Statistics are not Confidential Information, and all right, title and interest in Aggregated Statistics are retained by FdC. The Receiving Party shall not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under this Agreement and shall safeguard Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care. If the Receiving Party is compelled by law to disclose Confidential Information, then, to the extent permitted by applicable Laws it shall promptly, and prior to such disclosure, notify the Disclosing Party so that it can seek a protective order or other remedy and shall and provide reasonable assistance in opposing such disclosure or seeking a protective order or other limitations on disclosure.

15. Miscellaneous

  1. Entire Agreement; amendment; waiver. This Agreement is the entire agreement of the Parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, written and oral, with respect to its subject matter. No amendment or waiver of any provision of this Agreement is effective except in a signed writing.
  2. Notices. All notices must be in writing and addressed to the Parties’ addresses set forth on the Order Form. All notices must be delivered by personal delivery, nationally recognized courier, certified or registered mail, or email. Notice is effective upon receipt by the receiving Party. In the case of FdC, a copy of any notice shall also be sent to legalnotices@furniture.com.
  3. Severability. Any term of this Agreement being invalid, illegal, or unenforceable in any jurisdiction will not affect any other term or invalidate or render unenforceable such term in any other jurisdiction.
  4. Governing Law and Venue. This Agreement is governed by the laws of the State of New York without reference to conflicts of laws principles. Any claim relating to this agreement shall be heard exclusively, and each Party submits to the exclusive jurisdiction of, the state or federal courts in New York, New York.
  5. Waiver of Jury Trial. The Parties agree to waive their respective rights to a jury trial of any claim or cause of action related to this Agreement. The Parties each acknowledge that the waiver is a material inducement for each Party toenter intoa business relationship, that each Party has already relied on the waiver in entering into this Agreement and has had legal counsel review the waiver.
  6. Assignment. Neither Party may assign or transfer any of its rights or obligations hereunder without the prior written consent of the other Party. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns.
  7. Insurance. Participant shall maintain, at its own expense, the following insurance through companies rated A-VII or better: commercial general liability of $1 million per claim; cyber liability of $1 million per claim; a line of insurance that includes advertising injury or other coverage that would respond to a claim of intellectual property infringement of $1 million per claim; and umbrella of $1 million.
  8. Equitable Relief. A breach or threatened breach of Sections 4 (Editorial control), 5 (FdC Intellectual Property), or 14 (Confidentiality) would cause FdC irreparable harm for which monetary damages would not be adequate. In such event,FdC will be entitled to equitable relief without a bond. Such remedies are not exclusive and may be asserted in any court of competent jurisdiction.
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Table of Contents


Posted January 25, 2024

These “Furniture.com Terms of Service” are between Furniture.com America LLC (“FdC”) and the “Participant” listed in the “Order Form.” FdC and Participant are individually a “Party” and collectively the “Parties.” These Furniture.com Terms of Service and any Order Forms between the Parties comprise the “Agreement” between them. This Agreement is made as of the “Effective Date” listed on the first Order Form executed by the Parties.


FdC operates the platform “furniture.com” (including the website located at and any mobile applications) (“FdC Site”) through which FdC, among other things, promotes, aggregates, and advertises various home furnishing products and services of participants similar to Participant, including but not limited to the products of FdC Affiliates[1] (“FdC Products”).


Participant operates the “Participant Site” through which Participant, among other things, promotes, advertises, and offers for sale home furnishing products and services (“Participant Products”). This Agreement contemplates connections between the FdC Site and the Participant Site(s), such as the placement of hypertext reference links on the FdC Site connecting to the Participant Site, as well as connections between FdC and Participant’s System (defined below). Unless specifically referred to otherwise, the FdC Site and the Participant Site are individually a “Site” and collectively the “Sites.”


In consideration of the covenants and understandings in this Agreement and for other consideration, the receipt and sufficiency of which are acknowledged, the Parties agree as follows.


[1] An “Affiliate” is any person or entity that, directly, indirectly, or through one or more intermediaries, controls, is controlled by, or is under common control with another person or entity. “Control” means the power to direct the management and policies of such person or entity, directly or indirectly, whether through ownership of voting securities, by contract, or otherwise.

1. License grant.

Participant grants and will provide to FdC during the Term and in the Territory a nonexclusive, royalty-free, fully paid-up “License” for the following “Participant Licensed Items”:

  1. hypertext reference links to be provided by Participant for the purpose of permitting the FdC Site to link to specified display and engagement web pages on the Participant Site (“Participant Links”).
  2. Information about Participant Products, Participant’s brand, Participant’s Site, and Participant’s retail store locations (if applicable), including but not limited to intellectual property, copyrights, trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, product attributes (including but not limited to names, descriptions, types, prices, discounts, colors, material, dimensions, sizes, shapes, finishes, stock and availability), internet domain names, store locations, hours, telephone numbers and other contact information (“Participant Information”).
  3. Reviews of the Participant, its brand, and Participant Products originating from the Participant Site or from a third-party review platform (“Review Data”).
  4. If available, access to scheduling APIs that allow Site visitors to create appointments at Participant’s physical locations (“Appointments Data”).
  5. Access to allow FdC to embed (through technologies such as iframe) Participant Information (“Embedded Content”).
  6. Information (including information about users of Participant’s Site) generated by pixels, cookies, and other tracking technologies (“Pixels”) to the extent the Parties agree to integrate such technologies on Participant’s Site or Participant’s System (“Pixel Information”).

The License permits FdC to access, obtain, use, store, reproduce, modify (e.g., to resize, crop, or touch-up photos but without major substantive alteration), prepare derivative works of, transmit, disclose, publish, and display the Participant Licensed Items only for the following purposes: to (i) operate, optimize, and improve the FdC Site; (ii) collect, analyze, and generate data and reports regarding the performance of and activity on the FdC Site; and (iii) advertise, market, and promote the FdC Site, FdC Products, Participant Products, or Participant Licensed Items in any and all forms of media (whether now known or later created), including but not limited to television (including broadcast, cable, satellite, streaming, and over-the-top), radio, internet, websites, and social media.


The Parties understand that FdC intends to create marketing, advertising, and promotional materials incorporating Participant Licensed Items (e.g., television ads or social media posts featuring photographs of Participant Products), and that it may be impractical to remove Participant Licensed Items from such materials or stop such materials from continued circulation after the Term. Therefore, the License shall be perpetual only as to item (iii) above, and only with respect to Participant Licensed Items contained in such materials created during the Term.

2. FdC Fees, payment, and taxes.

  1. Participant will pay to FdC the “FdC Fees” described in the then-current Order Form. FdC will invoice Participant on a monthly basis, and Participant will pay amounts owed within thirty (30) days after invoicing. Any payment not timely made will be subject to the maximum rate of legal interest on the overdue amount, and Participant shall be responsible for the costs of collection of any late amounts, including reasonable attorneys’ fees. Each Party shall be solely responsible for the payment of all applicable federal and state taxes, including any sales, use, excise or transfer taxes, imposed on it under applicable law, associated with payments under this Agreement. Unless specifically advised otherwise by FdC, all payments due FdC shall be made according to the payment instructions in the then-current Order Form.
  2. FdC may modify the FdC Fees at any time by providing Participant a revised Order Form, which shall take effect no sooner than thirty (30) days after it is provided. Participant may reject a revised Order Form on written notice to FdC within thirty (30) days. If Participant rejects a revised Order Form, FdC may, at its discretion, terminate the existing Order Form or continue under the terms of the existing Order Form.

3. Term and Territory.

This Agreement’s “Term” begins on the Effective Date and continues until all Order Forms terminate or expire. The “Territory” is the United States and its territories and possessions.

4. FdC Editorial Control and objectionable material.

Placement, locations, and manners and forms of use of Participant Licensed Items on the FdC Site shall be at FdC’s sole discretion (“FdC Editorial Control”). In addition, FdC, in its sole discretion, may withdraw or remove any Participant Licensed Item from the FdC Site if FdC determines, in its sole discretion, that the use of such Participant Licensed Item does, would or may tend to:

  1. violate or infringe any intellectual property or proprietary or contractual or other right of any third party;
  2. violate or be inconsistent with any Laws (defined below), court order, government regulation or other ruling of any governmental agency or entity;
  3. subject FdC or its Affiliates to any liability;
  4. jeopardize FdC’s ability to protect its rights or its property in the manner deemed appropriate by FdC;
  5. include or otherwise make available any content which FdC deems to be pornographic, obscene, or otherwise inconsistent with FdC’s standards and values;
  6. be otherwise inappropriate for or offensive to FdC’s customer or user base; or
  7. otherwise expose FdC, its Affiliates or any of their customers or users to any civil, criminal or equitable damages or risk of any type.

5. Participant Protocols and Participant System.

  1. Participant Protocols. Participant will give FdC access to the Participant Licensed Items by electronic means in accordance with the technical requirements described in the Order Form or the integration specifications or as otherwise provided to Participant (“Participant Protocols”).
  2. Participant System. Without in any way limiting the Participant Protocols, Participant warrants that its networks, operating system, databases, data, information, and software (including Participant Licensed Items) that interface or interact with FdC or the FdC Site (“Participant System”) are and will be configured to industry standards and, as applicable, to securely operate and be transmitted to FdC and to function on the FdC Site. Participant will promptly correct any security deficiency. In no event will the Participant System contain any virus, trojan horse, worm, backdoor, or other software or hardware devices the effect of which is to permit unauthorized access to, or to disable, erase, or otherwise harm, any computer, systems or software; or time bomb, drop-dead device, or other software or hardware device designed to disable a computer program automatically with the passage of time or under the positive control of any person, or otherwise (“Malicious Code”).

6. FdC Intellectual Property.

This Agreement does not confer on Participant any rights of use, or any other interest, in the FdC Site or FdC IP. In no event may Participant display on the Participant Site or otherwise use any FdC IP without the express prior written approval of FdC. “FdC IP” means all rights of FdC of the following types, which may exist or be created under the Laws of any jurisdiction in the world, in each case whether registered or unregistered:

  1. works of authorship including exclusive copyrights, renewals of and moral rights in or relating thereto;
  2. trademarks, service marks, trade dress, copy, text, photographs, videos, brands, logos, slogans, trade names, products names, internet domain names, URLs, website addresses, social media accounts and all registrations and applications for registration relating thereto;
  3. trade secrets and confidential and/or proprietary information and knowhow;
  4. patents, patent disclosures, inventions, utility models and industrial designs, and applications and registrations related thereto;
  5. software and computer programs including programming tools, scripts, and routines as well as all related designs, specifications, documentation, components, source code, object code, images, icons, audiovisual components and objects, schematics, drawings, protocols, processes, and other visual depictions; and
  6. other proprietary rights in intellectual property.

7. Reservation of rights and competitive products.

The licenses granted to FdC under Section 1 are nonexclusive, in that they are subject to Participant’s reserved right to use the Participant Licensed Items in Participant’s own business, including in connection with the promotion and sale of Participant Products. Each Party acknowledges that the other Party’s products or services may be similar to or competitive with the products or services of the other Party or its Affiliates, and that nothing herein limits either Party’s use of its own Site in furtherance of the promotion of its intellectual property or sale of the products or services of such Party or its Affiliates.

8. Intellectual property restrictions.

Except as allowed under Section 1 or elsewhere in this Agreement, neither Party shall in any way suggest or imply through use of another Party’s intellectual property or otherwise that its Site or its online services are directly affiliated with, endorsed or sponsored by, or in association with the other Party or the other Party’s Site. Each Party acknowledges and agrees that the other Party owns all right, title and interest in and to its intellectual property and the content on its Site. Neither Party shall at any time contest or challenge the validity, enforceability or ownership of the other Party’s intellectual property or the content on the other Party’s Site or itself commit or authorize others to commit any act or admission which would in any material way impair the rights of the other Party with respect to the other Party’s intellectual property or Site.

9. Representations.

  1. By Participant. Participant represents that:
    1. it is and shall remain duly organized, validly existing, in good standing and qualified to do business under applicable Laws where Participant is formed and in any jurisdiction in which Participant operates;
    2. it shall comply with all applicable laws, statutes, ordinances, rules and regulations applicable to this Agreement, Participant Information, and the Participant Site (including but not limited to any applicable consumer privacy and protection laws such as the California Consumer Privacy Act, the California Privacy Rights Act, and Proposition 65, as applicable) (“Laws”);
    3. it shall (1) publish a privacy policy or other notice on Participant’s Site that, in each case as applicable, clearly and accurately discloses Participant’s use of Pixels, describes how Pixels may collect, use, and share users’ information with third parties (like FdC), and offers a mechanism for users to opt out of or consent to such collection, use, and sharing of their information; (2) keep records of users’ consent for as long as Participant uses Pixels; (3) not collect or share with FdC any personally identifiable information beyond what is agreed by the Parties; (4) not use Pixels on any Participant Site that collects or solicits information from, or is directed to, children under 16 years of age (or the age defined by applicable Laws); and (5) not use Pixels to reach audiences based on sensitive information such as financial status or health/medical information (or as defined by applicable Laws);
    4. it has all requisite corporate power and authority to own and operate its assets, carry on its business, and sign this Agreement;
    5. the use of the Participant Licensed Items will not infringe any third-party rights (including, without limitation, any intellectual property rights or other contractual or proprietary rights);
    6. it has (1) the right to use any third-party materials contained in the Participant Licensed Items and the Participant Site, (2) the right to sublicense any third-party materials contained in the Participant Licensed Items and the Participant Site in accordance with the terms of this Agreement, (3) obtained all licenses, rights, clearances and permissions as necessary for FdC to exercise its rights in and to the use of the Participant Licensed Items and the Participant Site as set forth in this Agreement, free and clear of liens, claims and encumbrances (whether existing, pending, or threatened), (4) verified that all Participant Licensed Items and the Participant Site are accurate and are not in any respect false or misleading, and (5) verified that all Participant Licensed Items and the Participant Site shall be free and clear from material defects and deficiencies in design or workmanship (including but not limited to Malicious Code).
  2. By FdC. FdC represents that:
    1. it is and shall remain duly organized, validly existing, in good standing and qualified to do business under applicable Laws where FdC is formed and in any jurisdiction in which FdC operates;
    2. it shall comply with all applicable Laws in connection with this Agreement;
    3. it has all requisite corporate power and authority to own and operate its assets, carry on its business, and sign this Agreement;
    4. the FdC Site will perform materially in accordance with the terms of this Agreement; and
    5. to the best of FdC’s knowledge, the FdC Site does not contain, and FdC will not knowingly introduce, any Malicious Code into the FdC Site.

10. Audit rights.

FdC shall maintain and retain books and records documenting the activities on the FdC Site that generate FdC Fees. All such records shall be retained by FdC for a period of at least three (3) years. At Participant’s request, FdC shall make such books and records available during normal business hours for inspection or audit by Participant, provided that Participant shall: (a) give at least thirty (30) days’ written notice of any audit, (b) undertake an audit no more than once per calendar year, and (c) conduct such audit in a manner designed to minimize disruption of FdC’s normal business operations. Participant will pay the cost of such audits unless an audit reveals an overbilling of five percent (5%) or more, in which case FdC shall reimburse Participant for the reasonable cost of the audit.


11. Termination.

The Parties may exercise the following termination rights:

  1. either Party may terminate any Order Form by providing the other Party with written notice of termination at least ninety (90) days before the beginning of any Renewal Term;
  2. either Party may terminate this Agreement, effective on written notice to the other Party, if the other Party materially breaches this Agreement, and such breach is incapable of cure, or, being capable of cure, remains uncured for thirty (30) days after the nonbreaching Party provides written notice of the breach (except in the case of nonpayment, in which case the cure period shall be seven (7) days).

12. DISCLAIMER OF WARRANTY.

The FdC Site, FdC’s facilitation of Participant’s linkage of the Participant Site to the FdC Site, and FdC’s enabling of SITE Activities are provided “as-is.” FdC makes no warranties under this Agreement, and FdC expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, noninfringement, or fitness for a particular purpose. Without limiting the foregoing, FdC further disclaims all representations and warranties, express or implied, that the FdC Site, FdC’s facilitation of Participant’s linkage of the Participant Site to the FdC Site, and FdC’s enabling of SITE Activities will satisfy ANY OR ALL of Participant’s requirements or will be uninterrupted, error-free, or free from harmful components.

13. LIMITATION OF LIABILITY.

  • FdC and its Affiliates will have no liability ARISING OUT OF OR RELATED to the FdC Site, FdC’s facilitation of Participant’s linkage of the Participant Site to the FdC Site, FdC’s enabling of SITE Activities, or FdC’s obligations under this Agreement, or otherwise for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting OR RELATING in any way from FdC’s facilitation of Participant’s linkage of the Participant Site to the FdC Site, or FdC’s enabling of SITE Activities.
  • FdC’s and its Affiliates’ liability TO PARTICIPANT OR ANY THIRD PARTIES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE FDC SITE for any reason will be limited to the FDC Fees paid to FdC by Participant during the ONE (1) YEAR period immediately preceding the event giving rise to the claim for damages. This limitation applies to all causes of action in the aggregate, including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentations, and other torts.
  • The relationship between a Participant and users of the Participant Site is strictly between Participant and such users, and neither FdC nor its Affiliates are obligated to intervene in any dispute arising between the Participant and users of the Participant Site. Under no circumstances will FdC or its Affiliates be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary or other damages whatsoever, that arise out of or relate to the Participant’s relationship with any users of the Participant Site.
  • These limitations will apply even if FdC or its Affiliates have been advised of the possibility of such damages. The foregoing limitations will apply to the fullest extent permitted by applicable law.

14. Indemnification.

  1. Obligations. Each party (“Indemnifying Party”) agrees to indemnify, defend and hold harmless the other party and its predecessors, successors, assigns, and Affiliates, and each of their respective directors, officers, shareholders, members, managers, partners, trustees, employees, subcontractors and agents (“Indemnified Parties”), with respect to any third-party claim, demand, suit, complaint, cause of action, debt, cost, fine, fee, penalty, damage, or liability, including reasonable attorneys’ fees (“Claims”), to the extent that such Claim alleges, is based upon, relates to, or arises out of:
    1. The Indemnifying Party’s breach of any applicable Law, representation, warranty, obligation or covenant under this Agreement;
    2. The Indemnifying Party’s gross negligence, fraud, or willful misconduct;
    3. Where Participant is the Indemnifying Party—
      1. any warranty, condition, representation, indemnity, obligation, or guarantee relating to FdC or its Affiliates granted by Participant to any users of the Participant Site or other third party;
      2. Participant’s use of the FdC Site or linkage of the Participant Site to the FdC Site;
      3. that Participant Products, the Participant Site, or Participant Licensed Items are inaccurate, false, unfair, or misleading, or have injured, or infringed intellectual property or other rights;
      4. the performance, nonperformance or improper performance of the Participant Products or services;
      5. Participant’s relationship or interaction with any user of the Participant Site; and
    4. Where FdC is the Indemnifying Party, that the FdC Site has infringed the intellectual property rights of a third party.
  2. Procedure. In claiming any indemnification under this Agreement, the Indemnified Party will promptly provide the Indemnifying Party with written notice of any claim which the Indemnified Party believes falls within the scope of the indemnifications provided under this Agreement. The Indemnified Party may, at its own expense, assist in the defense if it so chooses, provided that the Indemnifying Party will control such defense and all negotiations relative to the settlement of any such claim and further provided that in settling any claim the Indemnifying Party will not make any admission on behalf of the Indemnified Party or agree to any terms or conditions that do or reasonably could result in any admission by, or the imposition of any liability upon, the Indemnified Party without the prior written approval of the Indemnified Party.

15. No Exclusivity.

Nothing in this Agreement creates any exclusive arrangement between the Parties. This Agreement will not restrict either Party from entering into similar arrangements with others, provided such Party does not breach its obligations under this Agreement by doing so.

16. Feedback.

If Participant provides any feedback (including identifying potential errors and improvements) to FdC concerning the FdC Site, the Participant Site or the linkage of the Participant Site to the FdC Site (“Feedback”), Participant hereby assigns to FdC all right, title, and interest in and to the Feedback, and FdC is free to use, reproduce, disclose, and otherwise exploit the Feedback for any purpose and without attribution, payment or restriction. FdC will treat any Feedback as nonconfidential and nonproprietary. Participant will not submit any Feedback that it considers confidential or proprietary.

17. Other Features.

From time to time, FdC may, in its sole discretion, invite Participant to use potential new services or features in connection with the FdC Site (“Other Features”). Other Features may be subject to additional terms and conditions, which FdC will provide to Participant before Participant’s use of such Other Features.

18. Confidential Information

  1. In connection with this Agreement, each Party (the “Disclosing Party”) may disclose or make available Confidential Information to the other Party (the “Receiving Party”). “Confidential Information” means information in any form or medium (whether oral, written, electronic, or other) that the Disclosing Party considers confidential or proprietary, including information consisting of or relating to any Order Forms or to the Disclosing Party’s technology, trade secrets, know-how, business operations, finances, vendors, plans, and strategies, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated, or otherwise identified as “confidential.” Confidential Information does not include information that: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with this Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s non-compliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or (d) was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.
  2. Notwithstanding anything to the contrary, FdC may obtain information about Participant Licensed Items and users’ behavior on the FdC Site and use such information in an aggregate and de-identified manner for any lawful purpose, including to compile statistical and performance information related to the FdC Site (“Aggregated Statistics”). Aggregated Statistics are not Confidential Information, and all right, title and interest in Aggregated Statistics belong to and are retained solely by FdC.
  3. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this Agreement and shall safeguard the Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care. The Receiving Party shall be responsible for any breach of or non-compliance with the obligations set forth in this section. If the Receiving Party is compelled by applicable Laws to disclose any Confidential Information, then, to the extent permitted by applicable Laws, the Receiving Party shall: promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy and provide reasonable assistance to the Disclosing Party in opposing such disclosure or seeking a protective order or other limitations on disclosure.

19. Miscellaneous

  1. Entire Agreement. This Agreement, together with any other documents incorporated herein by reference, constitutes the sole and entire agreement of the Parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter.
  2. Notices. All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice”) must be in writing and addressed to the Parties at the addresses set forth on the Order Form (or to such other address that may be designated by the Party giving Notice from time to time in accordance with this section). All Notices must be delivered by personal delivery, nationally recognized overnight courier, certified or registered mail, or email. Except as otherwise provided in this Agreement, a Notice is effective only upon receipt by the receiving Party. In the case of FdC, a copy of any Notice shall also be sent to .
  3. Amendment, Modification, and Waiver. No amendment to or modification of this Agreement is effective unless it is in writing and signed by an authorized representative of each Party. No waiver by any Party of any of the provisions hereof will be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement will operate or be construed as a waiver thereof, nor will any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
  4. Severability. If any provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, the Parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
  5. Governing Law and Venue. This Agreement, for all purposes, is deemed to have been made, executed and delivered in the State of Georgia, DeKalb County, and shall be governed by and construed under the laws of the State of Georgia, without reference to conflicts of laws principles. Each of the Parties submits to the exclusive jurisdiction of any mediator, arbitrator or state or federal court sitting in the State of Georgia in any action or proceeding arising out of or relating to this Agreement, as applicable pursuant to the dispute resolution procedures set forth below. Subject to such dispute resolution procedures, each Party agrees that all claims in respect of the action or proceeding may be heard and determined in any such mediation, arbitration, or court only in DeKalb County, Georgia, and agrees not to bring any action or proceeding arising out of or relating to this Agreement in any other venue. Each of the Parties waives any defense of inconvenient forum to the maintenance of any action or proceeding so brought and waives any bond, surety or other security that might be required of any other party with respect thereto.
  6. Dispute Resolution. Claims, disputes and/or other matters in question arising out of or relating to this Agreement shall be referred initially to the other Party in an attempt to reach an amicable solution. If the Parties are unable to reach such amicable solution within thirty (30) days after submission of the matter, such claim, dispute, or other matter shall be subject to mediation as a condition precedent to binding dispute resolution. The parties shall endeavor to resolve their disputes by mediation which, unless the parties mutually agree otherwise, shall be administered by the American Arbitration Association and held in Atlanta, Georgia. A request for mediation shall be made in writing, delivered to the other Party to this Agreement, and filed with the person or entity administering the mediation. The request may be made concurrently with a binding dispute resolution but, in such event, mediation shall proceed in advance of a binding dispute resolution proceedings, which shall be stayed pending mediation for a period of sixty (60) days from the date of filing, unless stayed for a longer period by agreement of the Parties or court order. If an arbitration is stayed pursuant to this section, the Parties may nonetheless proceed to the selection of the arbitrator(s) and agree upon a schedule for later proceedings. Any claim subject to, but not resolved by, mediation shall be subject to arbitration which, unless the parties mutually agree otherwise, shall be administered by the American Arbitration Association by a single arbitrator and held in Atlanta, Georgia. Demand for arbitration shall be made in writing, delivered to the other Party to the Agreement, and filed with the person or entity administering the arbitration. The award rendered by the arbitrator or arbitrators shall be final, and judgment may be entered upon it in accordance with applicable Laws in any court having jurisdiction thereof. The foregoing agreement to arbitrate shall be specifically enforceable under applicable Laws in any court having jurisdiction thereof. Notwithstanding anything to the contrary in this subsection, claims for breach of Section 4 or 6 may be brought outside arbitration in a court of competent jurisdiction.
  7. Waiver of Jury Trial. The Parties hereby agree to waive their respective rights to a jury trial of any claim or cause of action related to or arising out of this Agreement. The scope of the waiver is intended to be all encompassing of any and all disputes that may be filed in any court and that relate to the subject matter herein, including without limitation, contract claims, tort claims, breach of duty claims, and all other common law and statutory claims. The Parties each acknowledge that the waiver is a material inducement for each Party to enter into a business relationship, that each Party has already relied on the waiver in entering into this Agreement and that each will continue to rely on the waiver in their related future dealings. Each Party further warrants and represents that each has had the opportunity to have their legal counsel review the waiver. This waiver is irrevocable, meaning that it may not be modified either orally or in writing, and the waiver shall apply to any subsequent amendments, renewals, supplements or modifications to this Agreement.
  8. Assignment. Neither Party may assign or transfer any of its rights or delegate any of its obligations hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the prior written consent of the other Party, which consent will not be unreasonably withheld, conditioned, or delayed; provided, however, that either Party may assign its rights or delegate its obligations, in whole or in part, without such consent and upon fifteen (15) days prior written notice to the other Party, to (i) one or more of its affiliates, or (ii) an entity that acquires all or substantially all of the business or assets of such Party to which this Agreement pertains, whether by merger, reorganization, acquisition, sale, or otherwise. Any purported assignment, transfer, or delegation in violation of this section will be null and void. No assignment, transfer, or delegation will relieve the assigning or delegating Party of any of its obligations hereunder. This Agreement is binding upon and inures to the benefit of the Parties hereto and their respective permitted successors and assigns.
  9. Insurance. While this Agreement is in effect, Participant shall maintain, at its own cost and expense, insurance as set forth below. All coverage shall be underwritten by financially responsible insurance companies rated A-VII or better by A.M. Best Company. Additionally, pursuant to this Agreement Participant agrees that FdC will be and is added as an additional insured on the cyber, commercial general liability, automobile, and umbrella insurance policies. Upon FdC request, Participant will provide FdC with a certificate(s) of insurance evidencing the following coverages:
    1. Commercial general liability insurance in an amount of at least one million dollars ($1,000,000) per occurrence two million dollars ($2,000,000) in the aggregate;
    2. Cyber liability insurance in an amount of at least five million dollars ($5,000,000) per claim and in the aggregate;
    3. Errors and omissions, professional liability, or other line of insurance that includes advertising injury or other coverage that would respond to a third-party claim of intellectual property infringement, in an amount of at least one million dollars ($1,000,000), and
    4. Umbrella liability insurance in an amount of at least five million dollars ($5,000,000) per occurrence and in the aggregate.
  10. Equitable Relief. Participant acknowledges and agrees that a breach or threatened breach by Participant of any of its obligations under Sections 4 (FdC Editorial Control and objectionable material), 6 (FdC Intellectual Property), or 18 (Confidentiality) would cause FdC irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, FdC will be entitled to equitable relief, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise, and may be asserted in a court of competent jurisdiction notwithstanding the agreement to arbitrate in subsection 19(f).
  11. Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. An executed signature page to this Agreement delivered by electronic means shall constitute effective delivery with the same force and effect as delivery of an original executed signature page.